Job Description

General information

Job Title

Airport Wheelchair Passenger Service Agent-PNS

Date

Monday, July 28, 2025

Entity

Unifi Aviation, LLC

State

Florida

City

Pensacola

Base Pay Rate:

$ 13.00

Full/Part Time

Part Time

Exempt or Non-Exempt Position

Non-Exempt

Part Time Days

Days of the week Shift Shift Start Time Monday, Friday, Saturday, Sunday

A.M. shift, P.M. shift

Requirements and Description

Responsibilities 

• Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as passengers needing wheelchair assistance. 
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.  
• Direct passengers through Customs, Immigration, and Quarantine.  
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.  
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software. 
• Oversee all customer services issues related to wheelchair-bound customers.   

• Have the flexibility to work a variety of shifts, including nights, weekends, holidays, and overtime.  
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.   
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.   
• Must be at least 18 years of age.  
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.  
• Must complete ramp and SIDA training to obtain airport authority identification security. 

Benefits 

• Flight Benefits - exclusive travel privileges for yourself and your family
• Competitive pay with daily access to earned wages
• Paid holidays and Paid time off
• Comprehensive Medical, Dental, and Vision Insurance
• 401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
• Exclusive Discounts and Additional Wellness programs

" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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