Job Description
Business Analyst/Tester Zachary Piper is seeking a cleared Business Analyst/Tester to support the Enterprise Technology Modernization Support Services project for a federal client. This hybrid full-time role combines operations support with forward-looking modernization efforts, including automation, AI/ML integration, and enterprise platform enhancements. The ideal candidate will bridge technical and business needs to ensure alignment with mission goals and governance standards.
Responsibilities of the Business Analyst/Tester Include: • Support two core business functions serving mission and support teams • Manage ongoing Operations & Maintenance (O&M) activities • Recommend and implement system improvements • Automate workflows within ServiceNow • Apply AI/ML technologies, including CBP Chat powered by ChatGPT • Gather and document requirements through user stories and workshops • Assist with estimation, prioritization, and release planning • Support testing activities and help desk operations during surge periods • Maintain process flows, SOPs, and dashboards • Ensure Section 508 and FedRAMP compliance • Contribute to reports and stakeholder briefings Qualifications of the Business Analyst/Tester Include:
Required: • Active DHS Public Trust (CBP preferred) • Bachelor’s degree in a relevant field or 5+ years of specialized experience • Strong knowledge of Agile, requirements management, and IT governance • Proficiency in Jira, Confluence, ServiceNow, and Microsoft Office • Excellent communication and stakeholder engagement skills
Preferred: • Familiarity with TRM, enterprise architecture, and compliance standards • Experience with ServiceNow workflows and Business Connection portal • Background in AI, automation, and cloud services in government settings • Understanding of Section 508 and FedRAMP requirements Compensation of the Business Analyst/Tester Include: • Salary: $110,000–$125,000 per year, based on experience and certifications • Benefits: Full-time comprehensive package including health, dental, vision, 401(k), paid time off, and professional development support
Job Tags
Full time, Work at office,
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