Job Description

Call Center Representative

America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call Center Representative to join our team in the Sacramento, CA area and surrounding locations. We specialize in custom bath remodeling, offering homeowners bathrooms that are not only beautiful but also durable and low-maintenance.

Join our team of professionals, earn a competitive income, and contribute to our rapid growth. This is an exciting opportunity to make a positive impact on homeowners' lives while advancing your career. Morning and evening shifts are available.

Please note: This is an in-office position. We are looking for full-time staff to work at our call center.

Job Overview

The ideal candidate will have strong customer service skills. You'll be responsible for reaching out to homeowners via phone to set up qualified appointments for free consultations. Additionally, you'll update lead information, confirm/reschedule appointments, and respond to inquiries from potential customers.

Key Responsibilities

• Deliver a structured pitch to homeowners.
• Tailor the pitch to address the specific needs of individual homeowners.
• Handle inquiries, objections, and questions from homeowners.
• Collect necessary homeowner details, including names, addresses, and phone numbers.
• Set up and confirm appointments for consultations.
• Input lead and appointment details into the system.
• Coordinate appointment scheduling for sales representatives or canvassers.
• Perform quality control on phone calls.
• Follow up with homeowners for continued engagement.
• Maintain and update lead information and reports.

Qualifications

• Previous experience in a call center, sales, or marketing is preferred.
• Familiarity with telemarketing, sales strategies, or promotions.
• Product knowledge (training will be provided).
• Proficient with relevant computer applications.

Key Skills

• Strong communication and information management abilities.
• Persuasive and adaptable.
• Self-motivated with a high energy level.
• Resilient and able to handle stress.
• Initiative-driven and tenacious.
• Continuous training and professional development.
• Opportunities for career advancement.

Join us and be part of a team that's changing the game in bath remodeling!

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