Job Description
This is a remote position.
As a Remote Chat & Email Support Representative , you will serve as a key touchpoint for our customers—addressing inquiries, resolving issues, and ensuring exceptional service through both chat and email channels. Your role ensures seamless customer interactions and supports the overall satisfaction and reputation of Storage Protectors.
Respond promptly and professionally to customer inquiries via live chat and email.
Assist customers with insurance enrollment, coverage details, and claims support.
Help troubleshoot simple procedural or system-related issues, escalating more complex inquiries to specialized teams.
Maintain accurate records of customer interactions using CRM or ticketing systems.
Uphold response time targets and service quality according to internal SLAs.
Display empathy, patience, and clear written communication to nurture positive customer relationships.
Participate in regular training sessions to stay updated on product offerings and service protocols.
High school diploma or GED required; post-secondary or customer service certifications are a plus.
Prior experience in chat, email, or multi-channel customer support roles—especially in insurance, tech, or B2B settings—is advantageous.
Strong written communication skills, attention to detail, and the ability to manage multiple inquiries simultaneously.
Comfortable working with CRM systems, live chat platforms, and email tracking tools.
Self-motivated, tech-savvy, and well-organized—able to excel in a remote work environment
Fully Remote Work Setup : Enjoy flexibility and work-life harmony from your preferred location.
Competitive Pay : Commensurate with experience in remote customer support roles.
Health & Wellness Plans : Access to medical, dental, and vision insurance.
Retirement Savings : 401(k) with employer matching.
Paid Time Off & Holidays : Time allocated for rest and rejuvenation.
Training & Career Development : Ongoing opportunities to upskill and grow within the organization.
Technology Support : Assistance or reimbursement for necessary hardware/software to facilitate a professional home office setup.
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