CRM Coordinator Job at Infinity Quest UK, Remote

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  • Infinity Quest UK
  • Remote

Job Description

The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows. This role partners closely with cross-functional teams and vendors to ensure timely execution, accurate reporting, and smooth day-to-day CRM operations. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tools and processes.

Key Responsibilities

  • Own the end-to-end in-app banner workflow , including execution and reporting, in partnership with the vendor Redfast .
  • Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast , and related tools.
  • Organize and maintain team assets , including naming conventions, calendars, and shared folders.
  • Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency.
  • Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations.
  • Support day-to-day CRM coordination and operational tasks as needed.

Required Skills & Qualifications

  • Strong organizational skills with attention to detail
  • Ability to manage multiple tasks and deadlines simultaneously
  • Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
  • Strong communication and collaboration skills
  • Comfort working with vendors and cross-functional partners

Preferred Qualifications

  • 3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
  • Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
  • Basic reporting or analytics experience

Job Tags

Work at office,

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