Customer Service Agent - Remote Graveyard Shift job at American Logistics, LLC Utah, US

Job Description

Description American Logistics Values Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork. About the Job As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
Deliver a simple customer experience with every interaction
Trouble-shoot and problem solve situations that may be outside standard procedures
Become a knowledge expert

Shifts: This position is specifically for graveyard shift. Requirements American Logistics is proud to employ a diverse workforce. The experience and skills needed are:

Ability to demonstrate strong communication and interpersonal skills
Basic software and web knowledge, and the ability to pick up new technology quickly
Work well with others, and be willing to help team members
Ability to problem solve
High attention to detail
Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

Benefits What’s in it for You

Work-life balance – We offer set schedules that are flexible
Potential for advancement within the organization

• Benefit Package that includes:

Medical insurance
Dental insurance
Vision insurance
Company paid life insurance
Company paid disability insurance
Paid Holidays
Paid Time Off
401k Retirement Savings Plan (with Employer Match after 1 year of employment)
$15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success. *This position is subject to a pre-employment background check and drug screen.

Job Tags

Hourly pay, Holiday work, Remote job, Flexible hours, Shift work, Night shift,

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