Job Description

Location 2800 Old Willow Road Northbrook, Illinois 60062 US Phone Number (847) 724-7200 Categories Operation Support Req ID JR8018 Customer Service Liaison (Open) First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. About the Position Responsibilities:

• Supports the Dispatcher as a backup by managing the routing and scheduling of buses, dispatching buses, and ensuring timely communication with drivers regarding their routes.
• Provides assistance with routing and communicates bus status updates to guardians and customers.
• Delivers customer service support by handling phone calls from guardians and customers.
• Monitors bus arrival and departure situations.
• Addresses feedback and complaints from the community.

Qualifications: * High school diploma or equivalent Minimum Experience or Skills Required

• Proficient in oral and written communication skills
• Self-motivated and proactive
• Strong time management abilities
• Capable of multitasking and thriving in a fast-paced environment
• Proficient in computer literacy, including 10-key and preferred experience with Microsoft Word and Excel

First for a Reason Benefits $27.25/hour We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. Professional Advancement Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student. Extensive Training Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. Diversity & Inclusion Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day. Community Service & Impact Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you'll have a positive impact on others. Apply today and get your career on the road with First Student! In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request

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Holiday work,

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