Job Description

Job Description

Job Title: Customer Service Support

Location: Edison, NJ 08817

Duration: 2 months Contract

Pay Rate: $18/hour - $19/hour on W2

Roles & Responsibilities:

• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner.
• Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• Ensure all customer related documentation is complete and filed.
• Processes RMAs and credits. When necessary, forward credits to customers and corporate finance.
• Oversee/manage Paper vision.
• Attend and participate meetings as required.

Additional Responsibilities

• Answer incoming calls.
• Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
• Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
• Provide effective support to sales team.
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
• Monitors admittance to facility assuring admittance is authorize employees and vendors only.
• Complete miscellaneous customer care functions and special projects as assigned.
• Complete reports and maintain documentation as required.
• Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

• High School diploma or GED equivalent

Job Tags

Similar Jobs