Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Vinci Games

Remote 3D Generalist Artist Job at Vinci Games

Vinci Games is small and scrappy global independent studio building the next generation of social VR games. Our team has experience working at top platforms and studios including Meta Reality Labs, Oculus, and CD Projekt RED. We are looking for an exceptionally versatile...

TradeJobsWorkforce

Medical Receptionist Job at TradeJobsWorkforce

 ...Medical Receptionist Job Duties: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries. Optimizes patients'... 

Physician Affiliate Group of New York, P.C. (PAGNY)

Talent Acquisition Specialist Job at Physician Affiliate Group of New York, P.C. (PAGNY)

 ...Physician Affiliate Group of New York (PAGNY ), a tax-exempt organization affiliated with NYC Health + Hospitals , is adding a Talent Acquisition Specialist to the Talent Acquisition Department. PAGNY is one of the largest physician groups in New York State and directly... 

ServiceMaster

House Cleaner Job at ServiceMaster

 ...Home Cleaning Professional Professionally clean customer homes using Merry Maids' unique cleaning procedures and products. Overall...  ...the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains... 

Sephora USA, Inc

Asset Protection Specialist - Retail Safety (Chicago) Job at Sephora USA, Inc

A leading beauty retailer in Chicago seeks an Asset Protection Partner to safeguard its assets and ensure a safe environment for clients and employees. The ideal candidate will have 12 years in retail or asset protection, excellent communication skills, and the ability...