Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Center Point, Inc

Case Manager Job at Center Point, Inc

 ...OVERVIEW OF THE POSITION: Under the direction of the Oakland DRC Casework Supervisor, the DRC Case Manager is responsible for daily provision of direct services and case management activities to DRC parolees. The DRC Case Manager is responsible for participant casework... 

EDUCATION THROUGH MUSIC INC

Music Teacher Intern Job at EDUCATION THROUGH MUSIC INC

Education Through Music (ETM), a nonprofit organization dedicated to bringing structured music education to under-resourced schools, is...  ...and motivated Music Teacher Interns. Our interns will assist in implementing comprehensive music programs in alignment with ETM... 

SOCOTEC

Billing Specialist Job at SOCOTEC

 ...Job Description Billing Specialist - Benefits ~ Compensation: $27 - $30 per hour ~ Type: Full-Time ~ Schedule: Monday - Friday. 8 am - 5 pm ~ Onsite ~ Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options... 

Talently

Industrial Safety Manager Job at Talently

 ...Job Title: Industrial Safety Manager Location: On Site - Greater Atlanta, Georgia, United States Salary: $100,000-$140,000 Skills: Electrical Safety, OSHA, Airport Construction, Commercial Construction, Incident Investigation About the Construction Company... 

AT&T

Call Center Bilingual Collections Representative (English/Spanish) Hybrid Job at AT&T

 ...for a virtual open information session for our San Antonio, TX Call Center roles on Thursday, January 8, 2026. Come ready to ask...  ...operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be...