Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

WHSP Medical, P.C.

Licensed Mental Health Clinician - Athletes & Sports Medicine Job at WHSP Medical, P.C.

 ...Description Position: Licensed Mental Health Clinician - Athletes & Sports Medicine Location: Brighton, MA Position Type: Full-Time...  ...Engage in ongoing professional development related to sport psychology, eating disorders, and best practices in athlete mental health... 

General Dynamics Information Technology

Marine Electrician Job at General Dynamics Information Technology

 ...Make an impact by advancing the Department of Defenses mission to keep our country safe and secure. Job Description ELECTRICIAN MAINTENANCE GDIT is seeking a Marine Electrician to help support the SACSS program in Seattle, Washington This is an onsite... 

Aulani, A Disney Resort & Spa

Housekeeping Room Attendant - Full & Part Time, $32.95/Hour Job at Aulani, A Disney Resort & Spa

 ...Their work can make all the difference for our Guests experience. The Housekeeping role is responsible for cleaning and maintaining all hotel property Guest rooms which includes cleaning full kitchen areas, bathrooms, balconies, bedrooms, closets, furniture, art dcor,... 

Interstate Waste Services

Class B Front Load Driver Job at Interstate Waste Services

 ...the collection, transfer, recycling, and disposal of non-hazardous waste. We are seeking a reliable and safety-conscious Class B Front Load Driver to operate our front load trucks and help maintain the efficiency and effectiveness of our services. This role is crucial... 

Small Potato Trucking

CDL A REGIONAL FAMILY DOLLAR DRIVER Job at Small Potato Trucking

 ...Regional Driving Job for Family DOLLAR! 34 hour reset every week! Home Friday, Saturdays or Sunday Mondays!! LOTS OF FRIEGHT !! TOUCH FRIEGHT! You will hand unload the trailer using rollers! ONLY 3 stops per week ! COMPETITIVE PAY!3MONTHS EXPERIENCE REQUIRED! APPLY...