Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

NuTechs

Salesforce Developer Job at NuTechs

 ...Health insurance Paid time off Bonus based on performanceSalesforce Developer (Level III, Senior)Position OverviewOur client is...  ...experience with git or other versioning control systems.This is a remote position.Compensation: $100,000.00 - $150,000.00 per year... 

Visionworks

Optometrist - NJ, Cherry Hill - 690 - FT/PT - AOD (PC) Job at Visionworks

 ...Brick, NJ Full time or Part time Pay Type: Full Time Pay Range: $130,000 - $180,200 per year full time ( negotiable ) C.M Cummins, O.D. Doctors of Optometry, an affiliate of Visionworks is a doctor-owned, patient-centric practice that provides convenient,... 

BJ's Wholesale Club

Customer Service Lead Job at BJ's Wholesale Club

 ...Wholesale Club, a premier operator of membership-only warehouse clubs in the Eastern United States, is seeking an experienced Customer Service Lead to enhance our customer support operations. In this pivotal role, you will lead a team dedicated to delivering exceptional... 

Jacobi and North Central Bronx - Physician Affiliate Group o...

Pulmonary Disease - Critical Care - Physician Job at Jacobi and North Central Bronx - Physician Affiliate Group o...

 ...Job Description Job Description Chief of Pulmonary and Critical Care Medicine Overview: The Chief of Pulmonary and Critical Care Medicine will guide a team of board-certified specialists at our organization, managing advanced clinical initiatives and both inpatient... 

Canonical

Remote Customer Success Team Manager - Growth and Strategy Job at Canonical

 ...A leading open source software provider is looking for a Customer Success Manager to enhance customer engagement and improve retention rates. The role involves strategic planning, team management, and cross-functional collaboration. Candidates should have a relevant bachelor...