Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

SouthCoast Health

Public Safety Officer I Job at SouthCoast Health

 ...why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row! We are searching for a talented Public Safety Officer I Hours: 40hrs Shift:Night shift with weekend and holiday rotation; 11:00pm - 7:00am Location: Tobey Hospital... 

Jazz Pharmaceuticals

Neurology Account Manager - Pacific Northwest (Remote) Job at Jazz Pharmaceuticals

 ...passionate and experienced Neurology Account Manager who is committed to our mission of...  ...with internal and external partners:~ Customer Targeting & Sales Territory/Region/Area...  ...functional field leaders (Market Access, Patient Services, etc.) to achieve shared business... 

AAMCO Transmissions and Total Car Care

Automotive Technician Job at AAMCO Transmissions and Total Car Care

 ...We are seeking Automotive Technicians of all skill levels to join our growing team. The ideal candidates are detail-oriented, mechanically skilled, and passionate about diagnosing and repairing todays complex vehicles while delivering excellent customer service.... 

Massage Heights

Licensed Massage Therapist Job at Massage Heights

 ...leads and mentors available for coaching/training (Includes massage therapists and estheticians) -Guaranteed pay for same day appt...  ...passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights... 

binance

Senior/Quality Assurance Specialist, Risk Operations Job at binance

 ...Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine...