Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Royal Caribbean Group

Casino Cashier Job at Royal Caribbean Group

QUALIFICATIONS Two years cash handling experience in a customer contact position within the casino, hotel, banking or related industry . Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing...

TradeJobsWorkforce

Costco Meat Cutter Job at TradeJobsWorkforce

Now hiring an experienced Costco Meat Cutter to perform daily responsibilities with dedication. Stay adaptable in a dynamic, fast-paced environment. Work with your team to maintain efficiency and service quality. Perks include competitive pay, flexible schedules, hands...

Raytheon

Logistics Analyst II Job at Raytheon

 ...meaningful problems that create a safer, more secure world. As a Logistics Analyst II ,youllbe an integral part of the Life Cycle...  ...including Chief Engineers, Program Directors and Program Managers ~10% or less Domestic and/or International Travel May Be Required... 

JBS USA Holdings, Inc.

QA SUPERVISOR Job at JBS USA Holdings, Inc.

 ...products to assure that quality assurance standards are achieved. a. Plans and assigns work of team. b. Responsible for scheduling QA technicians to assure proper coverage. c. Responsible for Kronos in the QA Department. d. Maintains discipline, morale, and... 

RCM HealthCare Travel

Travel Rehabilitation Occupational Therapy Assistant (COTA) Job at RCM HealthCare Travel

 ...Job Description RCM HealthCare Travel is seeking a travel Certified Occupational Therapy Assistant for a travel job in Kaplan, Louisiana. Job Description & Requirements ~ Specialty: Certified Occupational Therapy Assistant ~ Discipline: Therapy ~ Start Date...