Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

General Dynamics Land Systems US

Human Factors Engineer Job at General Dynamics Land Systems US

Human Factors Engineer Location Hybrid remote in Sterling Heights, MI : OVERVIEW This position will be a part of the of our Systems Engineering team and works with the Design Engineering team on Human Factors Engineering into the vehicles. This is a HYBRID position... 

Rivers Casino

Senior Cage Cashier Job at Rivers Casino

Senior Cage Cashier Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage and other Cage related areas. Shift Availability: Grave: 6:00 PM - 2:00 AM, 7:00PM - 3:00AM, 8:00 PM...

RWJBarnabas Health

Patient Escort Job at RWJBarnabas Health

 ...Patient Escort Req #: 0000225813 Category: Patient Transport Status: Part-Time Shift: Day Facility: Jersey City Medical Center Department: Patient Transport Pay Range: $17.17 per hour Location: 355 Grand Street, Jersey CIty... 

BDS Connected Solutions, LLC.

AMD Market Trainer Job at BDS Connected Solutions, LLC.

 ...At a Glance AMD is the heartbeat behind our everyday devices and the innovator behind future products. As a part-time AMD Market Trainer, you will differentiate AMD in the retail space related to brand preference and measurable impact. You will be the subject matter... 

FocusGroupPanel

Remote Data Entry & Research Assistant (Entry Level) Job at FocusGroupPanel

 ...A remote work organization is seeking an Entry Level Data Entry Clerk to work from home. This part-time role allows you to earn extra cash while participating in opinion panels, online focus groups, and product testing. You'll need a stable internet connection and basic...