Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

• Answer and manage high volumes of inbound phone calls with professionalism and empathy
• Provide detailed product support and troubleshoot basic appliance issues over the phone
• Handle customer inquiries via email and live chat
• Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
• Maintain accurate records of customer interactions in our CRM system
• Work closely with our warehouse, shipping, and technical teams to resolve complex problems
• Identify trends in customer feedback and recommend improvements to enhance service
  

• 2+ years of experience in a phone-based customer service, call center, or support role
• Excellent verbal communication and active listening skills
• Calm, empathetic, and professional tone when dealing with challenging situations
• Comfortable working in a fast-paced, high-call-volume environment
• Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
• Highly organized and detail-oriented with strong problem-solving skills
• Bilingual a plus (but not required)

• Competitive salary based on experience
• Paid Time Off, paid holidays, and employee discounts
• Health, dental, and vision insurance
• 401(k) plan
• Supportive team culture with room to grow
  

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

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