Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Helen Ross McNabb Center

Reimbursement Specialist Job at Helen Ross McNabb Center

 ...Job Description Job Description Reimbursement Specialist Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where... 

The Prairie School

Substitute Teacher: 2025-2026 School Year Job at The Prairie School

 ...Description Job Description During the school year, the Substitute Teacher will take the place for the primary teacher during their...  ...Possess evidence of other adequate preparation, background, or experience as determined by the Division Head. Manage the classroom... 

EXPEDITED FREIGHT SOLUTIONS LLC

Class C CDL Truck Driver — Safe Routes, On-Time Deliveries Job at EXPEDITED FREIGHT SOLUTIONS LLC

 ...company based in California seeks an experienced and professional Truck Driver to join its team. In this role, you will be responsible for...  ...vehicle maintenance. Ideal candidates have a valid CDL Class C and prioritize safety, with the ability to drive long distances... 

Solvet

Pharmacy Tech Job at Solvet

 ...Description Job Description Solvet is searching for up to three Pharmacy Technicians to provide medication support services a federal...  ...equivalent Minimum 1 year of relevant experience (pharmacy tech, medical assistant, EMT, LVN, etc.) CPR certification (AHA or... 

Ross Downing Chevrolet, Inc.

Experienced Car Detailer - Hammond, LA Job at Ross Downing Chevrolet, Inc.

We are looking for an experienced automotive detailer to join our team! Full-time position with benefits.Call Ross Downing Chevrolet at (***) ***-**** and ask for Body Shop Manager Mark Bernard, or apply in-person at 600 South Morrison Blvd in Hammond