Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

JMO Communications

Book Editor Job at JMO Communications

 ...literary services firm, dedicated to helping authors refine and publish their best work. Our Writers and Filmmakers division provides comprehensive...  ...highest standards of quality and literary excellence for every book we handle. **Role Summary** JMO Communications is seeking a... 

Focus Interpreting

American Sign Language Interpreter in Sulphur, OK Job at Focus Interpreting

 ...POSITION SUMMARY: Focus Interpreting is looking for a skilled American Sign Language (ASL) Interpreter to serve the Sulphur, OK area. In this role, you will facilitate communication for deaf and hard-of-hearing individuals by providing accurate, real-time interpretation... 

Staffing the Universe

Salesforce Developer / Remote , 6+ Months Contract Job at Staffing the Universe

 ...Senior Salesforce Developer The role of the Senior Salesforce Developer is an individual that can effectively participate in all stages of the Agile development lifecycle. This includes defining the overall project, participate in planning, prioritization, development... 

Office Pride of Noblesville-Fishers

Commercial Cleaning Team Member Peru Job at Office Pride of Noblesville-Fishers

 ...Job Description Job Description Office Pride Commercial Cleaning Services offers employment opportunities for men and women who believe in honesty, integrity and a hard work ethic. We have part time and full time employees who work as a cleaning professional servicing... 

G&W Electric Co

Intern - Process Engineering - Summer 2026 Job at G&W Electric Co

 ...electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive. Intern - Process Engineering Position Summary: Reporting to the Lead Process Engineer this position will lead assist in trials and...