Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

RCM HealthCare Travel

Travel Rehabilitation Occupational Therapy Assistant (COTA) Job at RCM HealthCare Travel

 ...Job Description RCM HealthCare Travel is seeking a travel Certified Occupational Therapy Assistant for a travel job in Kaplan, Louisiana. Job Description & Requirements ~ Specialty: Certified Occupational Therapy Assistant ~ Discipline: Therapy ~ Start Date... 

University of Kentucky College of Medicine

Digital Twin Scientist: Health Informatics & ML Research Job at University of Kentucky College of Medicine

 ...A prominent research institution in Lexington, KY seeks a highly motivated Postdoctoral Researcher in Digital Twins for Health Informatics. The successful candidate will work on developing advanced algorithms to understand health trajectories using complex datasets. Qualifications... 

Church Street Brewing Company

Brewery Area Manager Job at Church Street Brewing Company

 ...The Brewery Area Manager at Church Street Brewing Company is responsible for overseeing the operations of designated regions, participating in the development and execution of strategic plans, and ensuring optimum customer service. This position is pivotal to the company... 

Clayton County Public Schools

Lead Football Coach for K-12 Athletes Job at Clayton County Public Schools

 ...A public school district in Georgia seeks a Head Coach to oversee sports coaching for K-12 students. This role includes instructing students on sports fundamentals, managing team regulations, and coordinating practices. Candidates should have teaching certification or... 

binance

Senior/Quality Assurance Specialist, Risk Operations Job at binance

 ...Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine...