Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Noblesoft Solutions

Python Developer Job at Noblesoft Solutions

 ...development, programming, coding of Information Technology solutions using Python Responsible for documentation of the system, conduct unit tests, peer code reviews and maintenance of internally developed applications, evaluation and performance testing of purchased... 

Far Inspections

Mortgage Field Services Inspector: Flexible Schedule Job at Far Inspections

A residential inspections company is seeking independent contractors in North Dakota for occupancy verifications on behalf of mortgage lenders. The role involves inspecting properties, reporting conditions, and managing time effectively. While no prior experience is necessary...

Toll Brothers

2026 Internship Program: Social Media and Public Relations Intern Job at Toll Brothers

 ...well as social media savvy, superb interpersonal skills, strong proofreading skills, and solid organizational skills are required....  ...retaining some of the best professionals in the industry! APPLY ONLINE TODAY! Toll Brothers is committed to ensuring equal employment... 

NOFS

Mortgage Inspector Job at NOFS

Job Summary:NOFS (Northern Ohio Field Services) is currently seeking an experienced Mortgage Inspector to join our growing team in Grundy County TN. As a Mortgage Inspector at NOFS, you will be responsible for conducting inspections on residential properties to ensure... 

Blount Fine Foods

Inventory Coordinator Job at Blount Fine Foods

 ...Responsible for the coordination and verification of raw material movements to and from the warehouse, ensuring inventory accuracy to the days needs during their designated shift. Essential Duties and Responsibilities: Responsible for guiding, traini Inventory Coordinator...