Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Catholic Funeral & Cemetery Services

Sales Representative-Funeral/Cemetery Job at Catholic Funeral & Cemetery Services

 ...Retirement benefits Paid time off Get to know us CFCS partners with Dioceses across the U.S. in the operation of their cemeteries. We are founded in faith and provide a vibrant community for employees and families we serve. Weve been doing this for 20+ years... 

Gray Media

NEWS ANCHOR (MORNING) - WBTV Job at Gray Media

 ...the Carolinas and is considered the "most trustworthy source of news and information" in the area according to research. Being "On Your...  ....Job Summary/Description:WBTV is searching for a morning news anchor (M-F) who embodies passion, drive, and a commitment to... 

Northern Hotels Group LLC

Hotel General Manager Job at Northern Hotels Group LLC

 ...Growth Opportunities Fun and Energetic Environment Job Summary We are seeking a positive, friendly, and experienced Hotel General Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for... 

Meridian Health Services

Psychiatric Nurse Practitioner (PMHNP) 5647 Job at Meridian Health Services

 ...to make a real difference in the lives of others!Text 5647 to (***) ***-**** for Quick Apply!You are the dynamic, passionate Psychiatric Nurse Practitioner we are looking for. Your expertise is what our patients need at Peru, Indiana location. You will be integral in... 

Nuvance Health

Interventional Cardiology Nurse Practitioner PRN Job at Nuvance Health

 ...Participates in the on-call schedule to provide coverage 24/7. Duties include assisting with procedure emergencies, patient evaluation amd management, and urgent transfers. Supports other needs of the Cardiovascular Service Line as directed by the Cath Lab Director....