Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

V0h2UnltNzFQQi9TTlNRSXdweTZHQnlyNVE9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Allied Digestive Health

PT or PD Anesthesiologist Job at Allied Digestive Health

 ...provide state-of-the art medical care and treatment of gastrointestinal and liver disease. We are seeking a Part Time or Per Diem Anesthesiologist at Hamilton Gastroenterology in Hamilton, NJ. To learn more about this practice, click the link below: The right... 

Clay Lacy Aviation

Pilot: Captain Global | KBFI/KHIO Job at Clay Lacy Aviation

 ...Clay Lacy Aviation pilots are among the very best in the business. Elevating our standards starts with a rigorous evaluation process, which thoroughly tests the procedural abilities and situational awareness of each candidate. We are currently seeking a Captain for... 

Vorkis Knows What Employer Wants

Angular developer Job at Vorkis Knows What Employer Wants

 ...We are seeking a skilled and motivated Experienced Angular Developer to join our team. As a key member of our development team, you will...  ...Nice to Have: Knowledge of back-end technologies (e.g., Node.js, Java Spring Boot). Experience with unit testing frameworks... 

Far Inspections

Mortgage Field Services Inspector: Flexible Schedule Job at Far Inspections

A residential inspections company is seeking independent contractors in North Dakota for occupancy verifications on behalf of mortgage lenders. The role involves inspecting properties, reporting conditions, and managing time effectively. While no prior experience is necessary...

Rivers Casino

Senior Cage Cashier Job at Rivers Casino

Senior Cage Cashier Provides a high level of guest service while adhering to established department and property policies and procedures while working in the Cage and other Cage related areas. Shift Availability: Grave: 6:00 PM - 2:00 AM, 7:00PM - 3:00AM, 8:00 PM...