Job Description

Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist  who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.

Direct-Hire 

$65,000

Responsibilities:

• Provide phone, chat, and portal-based support to resolve customer inquiries
• Resolve the majority of customer issues at the first point of contact
• Educate customers on platform best practices and resolve basic technical issues
• Troubleshoot complex software or connection issues via screen share
• Escalate unresolved technical issues to the appropriate support teams
• Meet and exceed service KPIs consistently
• Identify and report on recurring customer issues
• Contribute to internal knowledge bases and customer help materials

Requirements:

• 3+ years of experience in Customer Support within the SaaS field 
• Bachelor’s degree or equivalen t
• Based in Austin, TX and eligible to work in the U.S.
• Excellent verbal and written communication skills in English
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Comfort with customer service tools and software platforms

All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

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