Customer Support Specialist Job at The HT Group, Austin, TX

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  • The HT Group
  • Austin, TX

Job Description

Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist  who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.

Direct-Hire 

$65,000

Responsibilities:
  • Provide phone, chat, and portal-based support to resolve customer inquiries
  • Resolve the majority of customer issues at the first point of contact
  • Educate customers on platform best practices and resolve basic technical issues
  • Troubleshoot complex software or connection issues via screen share
  • Escalate unresolved technical issues to the appropriate support teams
  • Meet and exceed service KPIs consistently
  • Identify and report on recurring customer issues
  • Contribute to internal knowledge bases and customer help materials

Requirements:
  • 3+ years of experience in Customer Support within the SaaS field 
  • Bachelor’s degree or equivalen t
  • Based in Austin, TX and eligible to work in the U.S.
  • Excellent verbal and written communication skills in English
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

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