Job Description
Job Description
The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.
Direct-Hire $65,000
Responsibilities:
- Provide phone, chat, and portal-based support to resolve customer inquiries
- Resolve the majority of customer issues at the first point of contact
- Educate customers on platform best practices and resolve basic technical issues
- Troubleshoot complex software or connection issues via screen share
- Escalate unresolved technical issues to the appropriate support teams
- Meet and exceed service KPIs consistently
- Identify and report on recurring customer issues
- Contribute to internal knowledge bases and customer help materials
Requirements:
- 3+ years of experience in Customer Support within the SaaS field
- Bachelor’s degree or equivalen t
- Based in Austin, TX and eligible to work in the U.S.
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and ability to thrive in a fast-paced environment
- Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.
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