Customer Technical Support, Associate (Part-time Weekend) Job at Peraton, Nebraska

V0huVnkyN3lQQjdTTUNJT3c1T3dGUmF1NUE9PQ==
  • Peraton
  • Nebraska

Job Description

Responsibilities

Peraton is hiring a Part-time Weekend Day Customer Technical Support, Associate for USSTRATCOM/J6 at Offutt AFB, Nebraska

What you will do:

  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability.
  • Coordinates customer service activities with other internal functions.
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.

Qualifications

What you will need:

  • HS Diploma or GED with 3 years of relevant work experience
  • Must be familiar with MS products, O365, Outlook email, basic desktop  troubleshooting
  • Certifications:
    • CompTIA A+, Network+ or Security+ certifications required within 6 months for hire.
  • Secret clearance

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Part time, Work experience placement, Immediate start,

Similar Jobs

Performance Foodservice

Class B Diesel Mechanic Technician Job at Performance Foodservice

 ...Class B Diesel Mechanic Technician at Performance Foodservice summary: The Class B Diesel Mechanic Technician performs preventative maintenance and repairs on medium to heavy-duty trucks, trailers, and refrigeration units, ensuring compliance with state and federal... 

BeaconFire Inc.

Technical Recruiter Job at BeaconFire Inc.

 ...Job Description We are seeking a dynamic and results-driven Technical Recruiter to join our growing team. The ideal candidate will work closely with hiring managers to understand and fulfill the talent needs of our organization and be responsible for connecting... 

Cutting Edge Countertops

Countertop Installation Technician Job at Cutting Edge Countertops

 ...opportunity to join a strong, reliable team where hard work is valued and rewarded! Join Cutting Edge Countertops as a Countertop Installation Technician! Whether you have prior installation experience or are new to the field, we want to hear from you! Construction... 

Rail Management Services

Diesel Truck Mechanic Job at Rail Management Services

 ...Now Hiring Rail Terminal Diesel Mechanic Location: CSX Bedford Park, IL Take your skills to a place where they truly matter. At Pacific Rail Services (PRS), we keep CSX Bedford Parkone of the busiest rail terminals in the regionmoving every single day. We need... 

Home Builders Institute Inc

Masonry Instructor Job at Home Builders Institute Inc

HBI, a respected national leader in career training within the building industry, is seeking an experienced Masonry Instructor to join our dynamic educational team. This role is vital in shaping the skills and futures of aspiring masons through comprehensive training and...