Customer Technical Support, Associate (Part-time Weekend) Job at Peraton, Nebraska

V0huVnkyN3lQQjdTTUNJT3c1T3dGUmF1NUE9PQ==
  • Peraton
  • Nebraska

Job Description

Responsibilities

Peraton is hiring a Part-time Weekend Day Customer Technical Support, Associate for USSTRATCOM/J6 at Offutt AFB, Nebraska

What you will do:

  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability.
  • Coordinates customer service activities with other internal functions.
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.

Qualifications

What you will need:

  • HS Diploma or GED with 3 years of relevant work experience
  • Must be familiar with MS products, O365, Outlook email, basic desktop  troubleshooting
  • Certifications:
    • CompTIA A+, Network+ or Security+ certifications required within 6 months for hire.
  • Secret clearance

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Part time, Work experience placement, Immediate start,

Similar Jobs

FedEx

Retail Customer Service Associate Job at FedEx

 ...needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Stores...  ...pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate... 

Ohm Systems

GIS Analyst Job at Ohm Systems

 ...work related to designing, maintaining, and producing geographic data and graphics through an automated geographic information system (GIS). The position is also responsible for special assigned projects related to database management, including CMMS, assisting in... 

Noblesoft Solutions

Python Developer (Jacksonville) Job at Noblesoft Solutions

 ...REQUIREMENTS: Experience with unit testing, release procedures, coding design and documentation...  ...Information Technology solutions using Python Responsible for documentation of the...  ...reviews and maintenance of internally developed applications, evaluation and performance... 

Vertiv

Field Service Technician - Cedar Rapids, IA Job at Vertiv

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.We are the trusted Service Provider for 70%+ of Fortune 500 companies...

Perkins Restaurant & Bakery

Restaurant and Bakery Kitchen Manager Job at Perkins Restaurant & Bakery

 ...Perkins Restaurant & Bakery At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've...