Customer Technical Support, Associate (Part-time Weekend) Job at Peraton, Nebraska

V0huVnkyN3lQQjdTTUNJT3c1T3dGUmF1NUE9PQ==
  • Peraton
  • Nebraska

Job Description

Responsibilities

Peraton is hiring a Part-time Weekend Day Customer Technical Support, Associate for USSTRATCOM/J6 at Offutt AFB, Nebraska

What you will do:

  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability.
  • Coordinates customer service activities with other internal functions.
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.

Qualifications

What you will need:

  • HS Diploma or GED with 3 years of relevant work experience
  • Must be familiar with MS products, O365, Outlook email, basic desktop  troubleshooting
  • Certifications:
    • CompTIA A+, Network+ or Security+ certifications required within 6 months for hire.
  • Secret clearance

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Part time, Work experience placement, Immediate start,

Similar Jobs

Avera Health

Certified Registered Nurse Anesthetist (CRNA) Job at Avera Health

 ...productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable. Benefits You Need & Then Some Avera is proud to offer a wide range of... 

Confidential

Special Events Coordinator Job at Confidential

 ...Job Description Job Description Job Title: Special Events Coordinator Overview: As an Event Coordinator, you will be responsible for planning, organizing, and executing various events for our organization. This role involves managing all aspects of events from... 

Oak Pointe Assisted Living

Business Office Manager Job at Oak Pointe Assisted Living

 ...variance conference and reports.* Prepares and maintain business office and personnel files.* Prepares refund requests for members who...  ...reason.* Responsible for dispersing and logging of petty cash including appropriate ledger accounting for cash disbursements.... 

Voltai

Software Engineer Job at Voltai

 ...cognitive limits. About the Team Backed by Silicon Valleys top investors, Stanford University, and CEOs/Presidents of Google, AMD, Broadcom, Marvell, etc. We are a team of previous Stanford professors, SAIL researchers, Olympiad medalists (IPhO, IOI, etc.), CTOs... 

Central Business Solutions

Salesforce Developer Job at Central Business Solutions

 ...Salesforce Developer Clearance Level Required: Secret Location: Remote Job Description: Salesforce Developer with 8 years of experience. 2+ years of applying Apex coding/development skills in Salesforce environments. Experience working in Service Cloud with out...