Job Description

This is a Work From Home Teleworking position. You must be able to come into the office for approximately 4 - 6 weeks of training and occasionally for additional meetings and various contract requirements.

You must live within a 90 miles commuting radius of the work site.

Case Processing Support:

Logging in petitions; creating and labeling case folders

Researching cases

Preparing and entering associated data in systems

Maintaining the integrity of the files within process units and file storage

Scanning documents and associating them to electronic case files

Putting case files in document order

Identifying, reporting and obtaining missing documents for cases

Mail Room Support:

Receiving, sorting, opening, organizing, date stamping as appropriate, and delivering incoming mail and cases

Operating letter insertion and postage equipment

Identifying and sorting mail, petitions and files

Delivering routing sheets/file requests to the appropriate units

Requesting/receiving files from other units and delivering them to the appropriate units

Logging and delivering messages; logging petitions

Weighing, labeling; pulling and packing out-going case files

Communications Support:

Logging and delivering messages; logging petitions

Inputting call questions and/or email responses into tracking system; documenting every call/email

Escalating calls to supervisors as required by procedures

Resolving caller questions promptly and efficiently

Communicating answers clearly and correctly from scripted call response plan

Referencing answers from a computer while also rapidly typing notes into a system

Intermediate Computer Skills:

Good interpersonal and professional communication skills

Good attention to detail while working in a fast-paced environment

Capable of working in a multi-task environment with rapidly changing priorities

Very good command of the English Language; Spanish is a plus

Demonstrate a professional work ethic

Ability to pass a typing test of at least 40 WPM with no errors

Individuals will be required to complete a background security investigation prior to beginning employment.

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