Position Summary:
Checkers & Rally's is looking for an enthusiastic eCommerce Support Specialist to support the local eCommerce marketing of our company and Franchisee teams. The eComm Platform is a significant revenue driver for the brand and this presents many opportunities for development within and beyond the eComm team.
In this role you will work directly with our company operations managers and franchise owners to ensure their third and first party delivery platforms are up and running and that they are satisfied with both the program and the service level that the eCommerce team is providing. You will be the primary liaison for IT related inquiries and responsible for managing the relationship with internal and external support providers. You will work hard to ensure that issues are addressed in a timely manner while aiding in implementing long term solutions in a fast-paced environment.
The eCommerce Support Specialist will have a direct impact on business growth and eCommerce customer retention by helping to maintain eCommerce operational stability. The ideal candidate for this role has a passionate and empathetic personality with a knack for problem solving. They are comfortable working in a fast-paced environment and have excellent organizational and communication skills that will allow them to work multiple open tickets and drive each issue to resolution. Additionally, the eCommerce Support Specialist will work in partnership with the Sr. Manager, eComm to manage the eCommerce rollout schedule, ensuring that new locations are operationally ready and are launched on-time.
Position Accountabilities:
Performance & Success Measures
EMPLOYMENT STANDARDS
Education
Experience
Essential Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
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REQ# 7983 LOC#
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