Job Description

Job Description and Duties

The Professional Fiduciaries Bureau is seeking a full time, permanent Associate Governmental Program Analyst (AGPA) to perform complex analytical duties as the enforcement analyst including the review and analysis of consumer complaints to determine if violations of the Professional Fiduciaries Act have occurred, logging and opening new complaints, and other administrative functions of the bureau.  The AGPA works under the direction of the Bureau Chief and in concert with the Licensing and enforcement analysts. 

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Incumbent will work in a cubicle and office setting. Hybrid telework is available based on operational needs and is subject to change, with a current minimum two in-person workdays per week.

Special Requirements

CORI

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

COI

Conflict of Interest: This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations.  The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The ideal candidate:

- Possesses excellent verbal and written communication skills.

- Can interpret and apply laws, rules and regulations.

- Can conduct thorough research, analyze and compile data, and prepare a thorough report of findings and provide recommendations to the bureau chief.

- Is proficient with Microsoft software programs, Excel, Teams, Adobe Acrobat, Outlook, and Word.

- Exercises good judgment and sound reasoning in decision making.

- Shows creativity and flexibility in problem identification and resolution.

- Manages time and resources effectively.

- Displays courteous and professional behavior with colleagues and customers. 

- Demonstrates a positive attitude and is a motivated worker

- Has excellent organizational skills.

- Is able to multi-talks and shift priorities as needed.

- Is willing to seek and accept guidance and work independently and as part of a team.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671. 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  The Statement of Qualifications shall be no longer than two (2) typed pages in length, single-sided, double-spaced, in 12 pt Arial font. Include at the top right of the page, Statement of Qualifications, and your first and last name

  Describe in detail your experience, knowledge, and ability to perform the followings tasks:

  1. Research and interpret laws, rules, and regulations to investigate cases and determine enforcement action.

  2. Interview suspects, victims, and/or witnesses.  Outline the specific techniques and strategies used. 

  3.  Author detailed investigative reports for criminal or administrative action.

  4. Gathering, reviewing, analyzing, compiling data/evidence to support a determination. 

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