Job Description

TopView Group, a well-established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale. Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. We are also planning to expand to Paris, Washington DC, San Francisco, and many other exciting locations.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually. As we experience this exceptional growth, we are seeking a dynamic and skilled professional to join our team as the Fleet Maintenance Manager. We are searching for an individual who brings to the table a start-up mentality since our company is rapidly scaling and focused on being competitive and innovative while challenging ourselves at every opportunity. If you are ready to build something big then you are the perfect fit!

We believe that in-person collaboration is critical for TopView Group’s continued success, therefore this role will be a full-time, on-site position at our current maintenance facility located in Ridgewood, New York, with a potential move to the Bronx, New York in the near future. Weekend and holiday availability are required from time to time.

Responsibilities:

• Lead all maintenance, fabrication and asset lifecycle management activities for the fleet of buses across the US
• Ensure compliance with internal procedures and external agency standards from OSHA, EPA, DOT etc.
• Ensure adherence to and help strengthen current preventive and breakdown maintenance programs
• Lead a team of mechanics, fabricators, welders, electricians, cleaners etc. to maintain the current buses and fabricate new buses for various tour products
• Plan, hire, mentor and performance manage the team to ensure the team is prepared to adequately handle current work and future growth of the business
• Ensure that mechanics are trained on their specific roles and company equipment. Work with equipment manufacturers to contribute to the Mechanic Training Program
• Set performance targets and goals and monitor employee productivity
• Establish and sustain a culture of safety, quality, productivity and pride in workmanship across the board
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Utilize the maintenance and inventory software to compile maintenance history, be proactive in resolving issues, ensure sufficient levels of inventory, prioritize work orders, and complete preventive maintenance and regular maintenance items on time
• Improve key performance indicators for the department, including but not limited to safety incident rate, policy adherence, PM compliance, frequency of breakdowns/usage, asset uptime %, fabrication compliance to design, budgetary compliance, inventory levels etc.
• Maintain safe and clean working conditions in the shop facility 
• Manage work schedule and payroll for the team on a weekly basis
• Be open to working on holidays and weekends and being on call on days off, as required
• Perform other tasks as assigned

Qualifications:

To excel in this role, you should possess the following qualifications:

• 10+ years of maintenance management experience, preferably in heavy vehicle (bus, truck, trailers etc.) maintenance dealing with fleets of over 50 units
• Deep knowledge of vehicular maintenance and fabrication operations including mechanical, electrical, powertrain and auxiliary systems
• Experience in preventive maintenance systems
• First hand knowledge of CMMS systems for workflow and inventory management
• Working knowledge of various transit agency regulations like DOT, NYDOT, etc.
• Familiarity with safety and environmental regulations from agencies like EPA and OSHA
• Strong leadership experience in leading, motivating and performance managing teams of 20+
• Able to perform root cause analysis and present logical conclusions from diagnosis
• Able to comprehend and interpret technical information present in a variety of forms, including but not limited to engineering drawings, engineering specifications, mathematical equations, architectural drawings etc.
• Able to establish priorities and manage workload
• Experience with various productivity, project management and financial suites like Google Workspace, MSOffice, Monday.com, ClickUp.com, SAP, Netsuite etc.
• Effective verbal and written communication skills
• Experience managing a union workforce (preferred)
• Able to perform physical aspects of the role, including but not limited to regularly lifting and/or moving up to 10 pounds and occasionally up to 50 pounds

Job Type: Full-time

Salary: $110k-$130k

Benefits: 

• Employee discount
• Health, vision, and dental insurance
• Paid time off

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