Job Description

2 days ago Be among the first 25 applicants

This range is provided by Any Hour Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $150,000.00/yr

Additional compensation types

Annual Bonus and RSUs

Direct message the job poster from Any Hour Group

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic General Manager to lead our teams and uphold our mission of excellence.

Job Overview:

The General Manager will oversee the daily operations of our San Mateo location, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.

Why Join Us?

• Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
• Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
• Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers

Key Responsibilities:

• Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
• Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
• Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
• Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

Qualifications:

• Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields
• Language: ability to communicate effectively in both English and Spanish is strongly preferred.
• Education: Master of Business Administration in strongly preferred.
• Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
• Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
• Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
• Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
• Pre-employment background check & drug test

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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