Job Description

Required Qualifications:

• Bachelor’s degree foreign equivalent required from an accredited institution.
• At least 7years of experience in Genesys
• 7 yrs of exp in IVR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Work with various technologies, including telephony, CRM systems, cloud platforms, integrations, build various adapters for Genesys Clouds and security protocols, to create efficient and customer-centric contact center solutions. Functionalities of Agent softphone, Nice Recorder, Reporting Architecture would be added advantage.

Preferred Qualifications:

• 7 yrs of exp in IVR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, and scalability. Work with various technologies, including telephony, CRM systems, cloud platforms, integrations, build various adapters for Genesys Clouds and security protocols, to create efficient and customer-centric contact center solutions.
• Functionalities of Agent softphone, Nice Recorder, Reporting Architecture would be added advantage.

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