German-speaking Customer Support Representative Qormi, Malta
Are you a native or fluent German speaker with a passion for helping others? Do you want to work in a vibrant and multicultural environment in Malta? This is your opportunity to join a dynamic team as a Customer Support Representative !
Location: On-site in Qormi, Malta
Availability: Full-time, permanent contract
Company: Careerxtra (Recruiting on behalf of our client)
️ Language Requirement: German (C1/C2 level) + English (B2 or higher)
As a Customer Support Representative , you will be the first point of contact for customers via phone, email, and chat. Your main goal is to provide exceptional service, resolve inquiries, and ensure customer satisfaction.
Handle incoming queries from German-speaking customers in a timely and professional manner
Assist with product and service information, technical support, billing inquiries, and troubleshooting
Follow internal procedures and service-level agreements
Document customer interactions accurately in the CRM system
Collaborate with other departments to resolve complex cases
Fluent in German (C1 or above)
Good command of English (B2 or above)
Excellent communication and interpersonal skills
Customer-oriented with problem-solving abilities
EU passport or valid work permit for Malta
Previous experience in a customer service environment is a plus
Competitive base salary
Relocation support if applicable
Ongoing training and development
Opportunity to grow in a fast-paced international company
Work in a friendly, supportive, and inclusive environment
If you're enthusiastic about customer support and want to work in sunny Malta, wed love to hear from you! Apply today and start your next adventure.
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