Job Description

Job Description

Job Description

Duties May Include:

· Provide helpdesk support via on-site (in person), remote, telephone, and email channels

· Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers

· Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications

· Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices

· Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance

· Deploy standard disk images of USAB computers and mobile devices

· Document and maintain standard hardware, operating system, and software configurations

· Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment

· Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting

· Coordinate configuration changes via the defined Change Configuration Board (CCB) process

· Provide deskside support between 8:00 AM and 5:00 PM EST, Monday through Friday

Requirements

Required Qualifications:

· Minimum 5 years of experience as an Enterprise Services Desk Specialist

· Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms)

· Knowledge of IT Hardware and Software Systems and Applications support

· Experience with help desk software for accurately recording and tracking calls

· Understanding of desktop, laptop, tablet, and mobile device support procedures

· Knowledge of Microsoft Office 365 applications and common business software

· Experience with anti-virus software and security compliance procedures

· Ability to obtain and maintain Public Trust security clearance

Benefits

At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes:

• Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP.
• Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements.
• Paid Holidays – 11 federal holidays observed annually.
• Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included.
• 401(k) Retirement Plan – Competitive plan managed through Ameritas .
• Professional Training – Formal training provided as required, with additional learning opportunities based on role.

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