IT Helpdesk Support Job at Stored Technology Solutions Inc, Albany, NY

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  • Stored Technology Solutions Inc
  • Albany, NY

Job Description

Job Description

Job Description

Level I Systems Engineer
Empower Your IT Career with Growth, Flexibility, and Outstanding Perks!

At StoredTech , we don't just provide IT support-we create exceptional experiences for our clients and our team! If you're a tech-savvy problem solver who loves working in a fast-paced environment, this is the perfect opportunity to grow your career with a company that values your well-being, work-life balance, and professional development.

As a Level I Systems Engineer , you'll play a vital role in ensuring our clients' IT systems run seamlessly while delivering top-notch service and client delight!

Why Join StoredTech?

We believe in taking care of our team as much as we do our clients. That's why we offer:
Birthdays Off – Because Your Special Day Matters! ????
Free Aura Digital Protection for You and Your Entire Family – Keep your personal information safe.
Flexible Work Scheduling – Balance work and life with ease.
Career Advancement Opportunities – We invest in your growth!
A Fun, Engaging Work Environment – Enjoy perks like a stocked snack bar, exercise equipment & popcorn machines.

What You'll Do:
  • Provide exceptional technical support via phone, email, and remote assistance tools.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Support clients remotely or onsite with a smile and a customer-first attitude.
  • Collaborate with fellow engineers to ensure smooth system operations.
  • Utilize critical thinking and established procedures to resolve client needs.
  • Escalate complex technical issues to senior engineers when necessary.
  • Install, configure, and maintain hardware, software, and network systems.
  • Document all support interactions for transparency and knowledge sharing.
  • Stay up to date with industry trends and new technologies.
What You Bring:
  • 1-3 years of technical support experience (preferably in an MSP environment).
  • Experience troubleshooting M365, Windows operating systems, and network issues.
  • Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.
  • Strong problem-solving skills and a passion for helping others.
  • Excellent communication and teamwork skills.
Perks & Benefits That Set Us Apart:

???? Generous Paid Time Off Policy
???? 401k + Employer Matching
???? Free Employee Assistance Program (EAP)
???? Dental & Vision Insurance
???? Employer Paid STD, LTD, & Life Insurance
???? $2,000 Employee Referral Bonus
???? Certification Incentives to Advance Your Career
Coffee & Snacks to Keep You Fueled!

Join us and be part of a company where your growth, happiness, and success matter! ????

Job Tags

Flexible hours,

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