Job Description
This is an on-site position only. Remote workers need not apply.
Salary is negotiable and based on confirmed and verified experience — up to and including the ability to solve real-world technical issues during the interview process.
We’re a growing Managed Service Provider (MSP) based in Dallas, and we’re hiring a detail-obsessed IT Helpdesk Technician. If you thrive on solving real-world IT issues and believe that precision, accuracy, and thorough documentation are non-negotiable , we want to hear from you.
This is not an entry-level role. You’ll be expected to hit the ground running, troubleshoot confidently, and handle every task with complete accuracy — because attention to detail is mandatory in everything you do .
What You’ll Be Doing
Supporting clients remotely and on-site across M365, Windows, and networking environments
Troubleshooting firewalls (SonicWall/WatchGuard), Hyper-V VMs, and shared drives
Managing and configuring Microsoft 365 accounts, mailboxes, and policies
Handling server tasks: GPO, AD user/group management, RDP setup
Working with ConnectWise Manage and Asio
Delivering exceptional customer service with flawless documentation and follow-through
Every ticket, every configuration, every response must be precise, verified, and properly documented. Attention to detail isn’t optional — it’s the core of the job.
Must-Have Skills
Microsoft 365 Admin experience (Exchange, licensing, etc.)
Microsoft Entra ID (Azure AD) and Microsoft Azure administration experience
Windows Server (2016–2022), Hyper-V familiarity
SonicWall or WatchGuard basic configuration
Troubleshooting DNS, DHCP, printing, and endpoint issues
Clear, professional communication — written and verbal
Meticulous documentation habits and process consistency
What We Offer
Salary based on confirmed and verified experience (including real-world problem-solving during the interview process)
Paid Microsoft certification testing and training with pre-approval
Health insurance, PTO, and paid holidays available after meeting the time requirements associated with each individual employee benefit
Small team culture with structure and available opportunities for technical development and professional growth
Fun but focused — no politics, just precision and progress
Bonus Points
Multiple years of MSP experience within the past year
Certified Microsoft Entra ID or Microsoft Azure Administration with real-world experience
Multiple years of troubleshooting experience in environments that emphasize independent problem-solving and solution-oriented troubleshooting skills
To Apply
In addition to completing the ZipRecruiter application process, it is mandatory that you also complete our short tech quiz.
Quick Tech Quiz:
Please ensure your personal email address and phone number are clearly listed on your resume so we can reach you directly.
Company Description
LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.
LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.
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