Job Description

LMS Database Administrator

Position Purpose
The LMS Administrator is responsible for the administration of the College's Learning Management System and related software and integrations. The role includes responsibility for maintaining and enhancing system functionality, acting as a technical lead for LMS-related projects, and providing user support and training.

Essential Duties Summary

• Manage user accounts and access requests in the LMS and related software.
• Work with course designers to integrate LTI tools from third-party providers.
• Respond to helpdesk incidents in accordance with published IT Department timeframes.
• Troubleshoot problems that impact LMS users and coordinate with vendors for advanced technical support.
• Collaborate with vendors and users of the LMS and related software to implement new projects and system enhancements.
• Plan and test LMS changes and upgrades.
• Update term and course availability in accordance with academic requirements.
• Maintain LMS data in accordance with IT policies and perform backup and restore operations when requested by faculty or staff.
• Support faculty to effectively incorporate online tools in the virtual classroom through individual meetings and group training sessions.
• Review and update written documentation for LMS administration tasks on an annual basis.
• Review and update user guides, FAQs, and training materials for LMS users on an annual basis.

Required Qualifications

• Bachelor's degree.
• Knowledge of Microsoft Windows products and Office 365.
• Ability to prioritize assigned projects, helpdesk calls, and tickets.
• Problem-solving and troubleshooting ability.
• Attention to detail.
• Clear and concise technical writing.

Preferred Qualifications

• Master's degree.

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New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran's status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity. If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.















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About New England College

New England College is a private, non-profit college, located in the quintessential New England town of Henniker, New Hampshire dedicated to providing exceptional education for undergraduate, graduate, and doctoral students from all over the world.

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