Job Description

*DUE TO LICENSING RESTRICTIONS, APPLICANTS MUST LIVE WITHIN A 60 MILE RADIUS OF OFFICE LOCATION: 25500 Commercentre Dr, Lake Forest, California 92630
At Mr. Cooper Group, You Make the Dream Possible.Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.Join us and make the dream of home ownership possible!Join Mr. Cooper Group – the largest mortgage servicer in the country. We are surpassing a trillion-dollar mortgage servicing portfolio and over 5 million customers. Our Loan Officers are consistently receiving the most, and highest quality inbound leads in the industry and warm leads are provided daily!
As a Mortgage Loan Officer you will be responsible for providing exceptional customer service and assisting clients in navigating the mortgage loan process.ResponsibilitiesProvide sales support, strong communication, and world class service to customers, processors and management from loan pre-qualification to loan closing, while maintaining production standards at minimum acceptable levels as set by management.Complete mortgage applications using Company loan product system, including initial required documentation and stipulations. Must ensure compliance with company policy and government regulations.Maintain production reports for leads and sales contacts, pipeline and other pertinent sales activity reports.Effectively manage and follow-up on leads generated through various Marketing Department efforts.ExperienceMinimum of 2 years experience as a Mortgage Loan Officer, preferably in a call center or similar fast-paced environment.In-depth knowledge of mortgage loan products, industry regulations, and underwriting guidelines.Must have knowledge of Government and Conventional loan products.NMLS LicenseExceptional customer service skills with the ability to build rapport quickly.Proven track record of meeting or exceeding sales targets and customer service goals.Proficient computer skills, including experience with mortgage loan origination software.High school diploma, GED, or Equivalent Experience.Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

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