Job Description

Come join our amazing team and work in our Jacksonville, FL Office!

Our Retail Loan Officer functions as a Consumer Direct inside sales mortgage originator and advises customers of all their mortgage options. Responsible for guiding our customers through the mortgage process whether purchasing a new home or refinancing their current home. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The base pay is $13.00/hr. plus monthly commission (no draw)

.What you’ll do

• :Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, Customer Service agent transfers, and third party transfers.
• Guide customers to the best mortgage products available by listening to the customer needs, answering questions, and collecting all documents necessary to close a mortgage loan
• .Follow up with customers to ensure we are providing a high level of best-in-class service.
• Adhere to all phone, email and SMS disclosure requirements when interacting with customers
• .Partner with all respective business partners to ensure an expedient and seamless process of file flow
• .Maintain resilience, determination, and adaptability to the changes in the mortgage industry and our customers’ needs
• .Maintain adherence to all applicable laws and regulations regarding mortgage lending
• .Perform other duties as assigne

d
What you’ll nee

• d:Knowledge of FHA, FNMA, FHLMC, VA, and USDA product
• s.Knowledge of purchase and refinance transaction
• s.Knowledge of Carrington’s underwriting guidelines and investor requirements or ability to learn quickl
• y.Knowledge of Carrington’s loan origination system or ability to learn quickl
• y.Industry specific software knowledge preferred, i.e. Lead management systems (Leads 360), DU, LP, Appraisal Management Softwar
• e.Proficient at or capable of learning all mortgage origination software and technologie
• s.Passionate about serving current Carrington Mortgage customer
• s.Excellent communication, listening and interpersonal skill
• s.Strong attention to detai

l.
Our Compa

ny:Carrington Mortgage Services-Retail Lending is part of The Carrington Companies. We offer a wide variety of home purchase and refinance products for government and conventional loan programs, specializing in underserved programs for borrowers with less than perfect credit and low down payment. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visi t: c

om.
What is the value proposition to joining the t

• eam?Full array of mortgage progr
• ams.Paperless loan file flow and proc
• ess.Aggressive Marketing support including brochures, social media, and
• CRM.Aggressive underwriting: we manual underwrite over 80% of our f
• ilesWarm exclusive l
• eadsAbility to originate nation
• allyCompetitive compensation plan, including a base plus commiss

ion.
What We O

• ffer:Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contrib
• uted.Access to several fitness, restaurant, retail (and more!) discounts through our employee po
• rtal.Customized training programs to help you advance your ca
• reer.Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pock
• et!).Educational Reimburse
• ment.Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please vi sit: carringtoncf

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