Job Description

Want to be part of something special?

Townhouse, a trailblazing beauty brand founded by Juanita Huber-Millet with the vision of redefining the nail salon experience. We have poured heart and soul into perfecting every detail of our brand. At Townhouse, we celebrate flawless treatments, carefully curated from start to finish. This dedication is more than just a display, it is our promise to deliver an exceptional experience for both our clients, and our amazing team members. We are all about creating a unique, personalised journey for each one of you.

About the Role:

We are seeking a talented California license holding Nail Salon Manager to help us redefine luxury nail care in this iconic city. If you are ready to showcase your skills, this is your opportunity to be at the forefront of something truly extraordinary. Join us in shaping the future of nail care excellence in LA.

As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence.

Responsibilities:

• Dedicate 50% of working hours to delivering flawless treatments and the other 50% of your working hours to ensuring service quality and team management.
• Follow up on customer reviews and address any complaints promptly.
• Enhance the customer journey and aftercare services.
• Keep the team updated on current projects and promotions.
• This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards.
• Establish and manage staff rotas, making weekly corrections as necessary.
• Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development.
• Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards.

Qualifications:

• Must have license from the California Board of Barbering and Cosmetology
• Proven experience in salon management
• Strong Nail Technician experience
• Strong leadership and team management skills.
• Demonstrated ability to drive high levels of customer satisfaction.
• Knowledge of health and safety procedures in a salon environment.
• Proficient in salon operations and compliance management.

Employee Benefits at Townhouse:

• Paid Time Off - 28 days per year
• Extra Paid Time Off on us up to 5 days per year (increases with each year of service)
• 401k
• Healthcare
• 75% Discount on salon treatments for employee and their Immediate Family
• Discount on Salon Products
• Birthday Pamper Party
• Social Budget
• Interest Free Advance
• Awards Sponsorship
• Referral Scheme
• Fantastic internal growth opportunities

Socials:

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Equal Opportunities:

Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Join us in defining sophistication in the world of nail artistry!

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