Job Description

NetSuite Senior Support Consultant

We are seeking a highly skilled and experienced NetSuite Support Senior Consultant to join our growing Support Organization. This is a newly created position designed to meet the increasing demand for U.S. based NetSuite support resources within our managed services team.

As a Senior Consultant, you will provide hands-on support, configuration, and optimization of NetSuite environments for our clients. You will work closely with stakeholders to troubleshoot issues, implement enhancements, and ensure the platform is aligned with business needs. This role is ideal for a self-driven, analytical professional who thrives on solving challenging problems, works with minimal handholding, and takes ownership from issue to resolution.

Responsibilities:

• Serve as a NetSuite subject-matter expert across service-centric modules including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets.
• Analyze, troubleshoot, and resolve functional and technical issues, often involving complex inter-module or integration dependencies.
• Design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements.
• Act as the primary client liaison for ongoing support cases ensuring clear communication, accountability, and timely resolution.
• Able to conduct rapid environment assessments and facilitate client onboarding into Managed Services, ensuring smooth knowledge transition.
• Create and maintain clear, comprehensive documentation for optimization, resolutions, and process improvements across all assigned managed services cases.
• Identify and drive continuous improvement initiatives within client environments and the Managed Services framework.
• Collaborate cross-functionally with functional, technical, and account leadership teams to deliver exceptional client experience.

Qualifications:

• 4+ years of hands-on NetSuite experience, including support and implementation.
• NetSuite certifications (ERP Consultant, Administrator, Financial User, SuiteAnalytics) strongly preferred.
• Strong understanding of NetSuite modules and business processes (R2R, P2P, O2C, D2B).
• Excellent problem-solving, communication, and client-facing skills.
• Ability to work independently and manage multiple support cases simultaneously.
• Bachelor's degree in accounting, Finance, Information Systems, or related field.

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