Job Description

Job Description

Job Description

Part-Time Office Receptionist & Assistant - San Francisco [Jackson Square]

Operant AI is seeking a part-time office receptionist to support our physical office presence in San Francisco's Jackson Square.

The Office Receptionist will greet guests, including customers, vendors, and job candidates, as well as be a point person between the company and the building's landlord, and serve as an extra set of hands for events (such as happy hours) hosted at the office, while ensuring the office remains stocked and organized for weekly hybrid team meetings [ensure janitorial service is functioning as expected, re-order snacks and office supplies on an on-going basis, order lunch or coffee for team and customer meetings and manage the logistics including set-up and clean-up of in-office dining, etc]. Operant AI is a fast-paced Series A startup in ultra-growth mode, in the heart of AI & Cybersecurity, in an office in the middle of San Francisco's AI tech boom. While we are a remote-first company, we value our physical space as an important aspect of our company culture, and maintaining and enhancing it is a priority to our on-going growth.

The ideal candidate will be proactive, organized, and diplomatic, making guests feel welcome and encouraging a professional yet relaxed atmosphere. Candidates with experience in hospitality, in particular luxury hospitality such as 5-star hotels or michelin-rated restaurants, in which maintaining a calm, professional, and welcoming atmosphere must be maintained regardless of fast-paced activity, is ideal. Because the company is remote-first, this role is only required 16 hours per week (2 business days per week - Wed/Thurs), with the opportunity to increase hours depending on business needs, events, meetings, etc.

We're in business to secure the modern world. Operant AI's unique technology solves several of the biggest problems in modern cybersecurity - including the most urgent and critical use cases in securing Agentic AI, MCP, and Gen AI applications - all with an implementation that is so easy that many customers don't believe that it could possibly be true until they see it in action. As a leader in the AI and MCP security space, we have already been named as a vendor in four Gartner reports in the last year, including the iconic Market Guide for AI Trust, Risk, and Security Management (AI TRiSM), How to Secure Custom-Built Agents, Gartner's market guide for API Protection and Kubernetes Runtime Security as well as Forrester's Zero Trust landscape.

• Office Receptionist:
  • Arrive before important meetings to make sure that the office is properly set-up [snacks, lunch, coffee, and cold drinks as appropriate, white boards are cleared, clutter not covered by janitorial service is removed or put away]
  • Process packages and mail, opening and reviewing and channeling to the appropriate owner, while keeping a scanned inventory of items received and documenting in a spreadsheet for later review
  • Welcome guests including customers, investors, vendors, and job candidates, creating a welcoming and professional atmosphere
  • Support in-office events such as happy hours, in conjunction with the Marketing Ops team
• Physical Office Management:
  • Serve as a point of contact for building management in San Francisco
  • Make sure building services are operating properly and that the office is maintained in clean, professional condition
  • Inform the executive team of issues relating to the physical space and coordinate with vendors to fix any issues.
  • Coordinate IT needs for important hybrid meetings, making sure that the physical office is connected and the spaces are appropriate for important meetings
  • Greet guests, employees, customers, and vendors, serving as a representative of the company and brand
• Cultural Ambassador:
  • Embody and promote company values and culture.
  • Facilitate team-building activities and company events such as all-hands and team offsites.
  • Help maintain positive relationships with key partners and stakeholders.

• Experience: 5+ years of experience in a receptionist or similar hospitality role (hotel front desk, restaurant host, etc)
• Skills:
  • Ability to perpetuate a welcoming and professional atmosphere while engaging with a wide range of office visitors and team-mates
  • Excellent organizational and time management skills.
  • Strong attention to detail.
  • Ability to handle confidential information with discretion.
  • Ability to work in a fast-paced hybrid environment and handle stress appropriately
  • Ability to keep track of spend, request and manage appropriate approvals for purchasing needed items for the office, and interface with vendors/building management in a professional and diplomatic way
  • Ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice.
• Additional Requirements:
  • Ability to maintain composure under pressure.
  • Cultural awareness and sensitivity, given the global nature of the company.
  • Ability to lift and/or move boxes or other bulky items (such as trade-show banners, computer monitors, desks, multi-packs of bottled water, etc) of up to 50lbs on a weekly basis while processing mail, setting up or cleaning up from events or meetings, or organizing the physical office space.
• Personal Attributes:
  • High level of integrity and ethical standards.
  • Ability to work independently and as part of a team.
  • Strong interpersonal skills and the ability to build relationships with stakeholders.

• This role requires a physical presence in our San Francisco Jackson Square office 2 days per week on Wednesdays and Thursdays from 9am to 6pm with a minimum hour expectation of 16hrs per week, with the opportunity for additional hours as needs require

Operant is an equal opportunity workplace where you will find an open and supportive environment to share your thoughts and ideas, while enabling you to springboard your career in a high-growth, high-energy startup.

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