Job Description

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. Were a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. We built and operate our own mortgage servicing business managing $110+ billion in loans to deeply understand the complexity needed to build software for regulated industries. ValonOS is our unified platform that makes every process structured and programmable and positions us for the AI era.

The Role

Were looking for a highly organized, creative, and people-focused Workplace Experience Manager to make our San Francisco office an inspiring, energizing, and seamless place to work. Youll own the day-to-day workplace experience from keeping the office humming to designing memorable events and be the first point of contact for basic in-person IT support (like helping someone connect to Wi-Fi, setting up monitors, or troubleshooting a conference room AV issue).

This role blends hospitality, operations, and event planning perfect for someone who loves to create delightful experiences and thrives on making spaces and moments that connect people.

This is an onsite role, averaging 20 hours per week, with flexibility on the exact daily schedule. Some events may require occasional evening or weekend hours (with advance notice).

What Youll Do

• Office Operations & Environment
  • Keep our SF office running like clockwork supplies stocked, equipment working, meeting spaces ready, and overall space looking sharp.
  • Partner with vendors (cleaning, food, maintenance, security) to maintain an excellent work environment.
  • Manage office budgets, purchasing, and vendor contracts.
• Culture & Events
  • Plan and execute a mix of in-office and around-the-city events from team lunches to large-scale offsites.
  • Develop creative, memorable experiences that foster connection and company culture.
  • Partner with People and Leadership teams to align events with company milestones and team celebrations.
• Hospitality & Employee Experience
  • Greet visitors and create a warm, welcoming environment for employees and guests.
  • Be the go-to contact for SF-based employees for office needs, space reservations, local recommendations, and light tech help.
  • Gather and share feedback to continually improve the workplace experience.
• Basic IT & Tech Support
  • Act as the first line of in-person IT support assisting with Wi-Fi issues, conference room AV, printer setup, and basic laptop or monitor connections.
  • Coordinate with our remote IT team for escalations and ensure tickets are logged and tracked.
  • Maintain an organized inventory of office tech equipment and accessories.
• Special Projects
  • Support onboarding for new SF-based hires, including desk setup and initial tech configuration.
  • Lead small, high-impact projects that make our workplace more efficient, enjoyable, and inspiring.

What Were Looking For

• 3+ years in workplace operations, events, hospitality, or office management.
• Comfort with basic IT troubleshooting (you dont need to be an engineer just tech-savvy and resourceful).
• Proven track record of planning and executing events that engage employees and build community.
• Strong organizational skills with the ability to manage multiple projects at once.
• Excellent communicator who builds trust and rapport quickly.
• Proactive problem-solver who thrives in a fast-moving, high-growth environment.
• Excited about being onsite and deeply involved in the heartbeat of the office.

Bonus Points For

• Experience in a startup or tech environment.
• Familiarity with workplace management tools and budgeting.
• Creative eye for space design and event themes.

Why Youll Love It Here

Youll sit at the heart of Valonshaping the daily rhythm of the company and crafting an environment people genuinely enjoy coming to. Youll join a high-trust, low-ego team that values clarity, ownership, and thoughtful execution. And youll have the runway to make this role your own.

Schedule & Location

• Onsite in San Francisco for approximately 20 hours/week, generally spread over 45 days.
• Some flexibility for occasional evening or weekend events (with notice).

Base Compensation: $35$50/hour (equivalent to ~$36,400$52,000 annualized), based on experience and qualifications.

We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind and hire based on qualifications and business needs. If you have questions about the role or need verification of outreach, contact talent@valon.com.

How to Apply

To apply, submit your information and resume. This posting contains the essential elements of the job but may be subject to changes or updates.

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