Job Description
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business-to-customer deliveries, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry, with teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations across 18 countries and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
As a Part-Time Spanish/English Bilingual Passenger Service Agent, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost-and-found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.
You must be able to read, write, and speak both English and Spanish fluently. The training is conducted in English, so you must be fluent; however, the position is with a Spanish-speaking airline, so you must be fully fluent in Spanish.
Compensation: $20.50 an hourResponsibilities
- Make reservations, issue tickets and itineraries, and compute fares for passengers.
- Handle baggage check-in, collect excess baggage charges, and provide general travel information.
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
- Determine flight close-out times and complete necessary flight documentation for accuracy.
- Handle post-departure procedures, including ticket invalidation and report finalization.
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
- Maintain inventory records for airfreight shipments to ensure accuracy across warehouse, dispatch, and delivery processes.
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.Minimum Requirements
- High school diploma or GED equivalent
- Must be bilingual in English and Spanish
- At least 1 year of experience in customer service or a related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including the ability to input data and use relevant software
- Stay up to date on recurrent training as assigned
- Ability to obtain and maintain an airport security badge
- Ability to read, write, and speak the English languagePreferred Skills
- Previous experience in an airport, airline, or logistics environment
- Knowledge of ticketing, reservations, and fare calculation systems
- Experience handling lost and found procedures or baggage claims
- Strong organizational skills and attention to detail
- Familiarity with airport regulations and procedures
- Knowledge of international shipping and airfreight documentation
- Proficiency in a second language for assisting international travelers
- Strong conflict resolution and problem-solving abilitiesPhysical Requirements/Working Conditions
- Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
- Frequent standing, walking, and moving throughout the airport terminal or warehouse
- Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
- Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
- Manual dexterity is required to handle documents, operate computers, and use two-way radios.
- Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
- Clear vision and hearing are required to monitor flight information, respond to passengers, and ensure safety compliance.
- Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
- Ability to work in a noisy environment, such as near aircraft engines and ground support equipment
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
Job Tags
Full time, Part time, Worldwide, Shift work, Night shift,