Job Description

Patient Access Representative/Communications Specialist

Prairie Ridge Health is looking for a team member to join our Registration/Communications Department in the role of Patient Access Representative/Communications Specialist. This position is PRN (as needed). This position will work various am, pm, night and weekend shifts. Both roles are one of the first points of contact for PRH and will be expected to demonstrate a high level of customer service.

Position Summary

The Patient Access/Communications 2 position serves as a dual position. Team members are responsible for working in both departments (Registration/Communications). This position serves as the initial hospital contact for telephone, two-way radio calls received via the Voice-over IP (VoIP) Attendant Console, TDD telephone, ambulance radio and registering/access to patients. The Patient Access/Communications is responsible for routing telephone calls and facilitating communication with staff and the general public in emergent and non-emergent situations. This position serves as the primary source of coordinating information in disaster situations. The Patient Access/Communications is also responsible for obtaining and recording accurate and complete demographics and payer information upon patient registration or admission to the facility. This position is able to operate a variety of equipment proficiently including the Attendant Console, overhead paging system, (emergency) telephone, TDD phone, and ambulance radio. This position is responsible for verifying insurance eligibility, collection deposit requirements and other clerical duties. The Communications Operator communicates with the public regularly to provide information and directions upon request. This Position will also complete other special projects and tasks as assigned by the Patient Access Manager.

Education Requirements/Licensure/Certification/Registration

• High school diploma or equivalent highly preferred.
• Basic word processing proficiency required. This includes the ability to: generate basic memos; utilize form letters; and generate professional-appearing notices and e-mails.
• Six months hospital experience in the areas of registration and/or patient accounts or experience in a medical office setting preferred.
• Previous knowledge of health insurance products and benefits preferred.
• Excellent verbal and written communications skills required in order to communicate effectively with patients, physicians, medical office staff, visitors and other PRH employees.
• Typing speed of 45 words per minute and above average mouse navigation skills required.
• Basic level of proficiency with Microsoft Excel (or other spreadsheet software) preferred. This includes the ability to: create and utilize daily and monthly logs; create summary reports; insert simple formulas; and manipulate the design and appearance of worksheets.
• Must be flexible in work hours.
• Previous customer service experience required.
• 10 key calculator experience preferred.
• Previous experience with multiple phone lines preferred.

Shift: AM, PM, Nights, weekend/holiday shifts.

FTE: PRN

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