Patient Referral Assistant Job at MyMichigan Health, Alpena, MI

V1hyUXpXdjBNUkRWT2ljTnc1eTJFQmFqNXc9PQ==
  • MyMichigan Health
  • Alpena, MI

Job Description

Summary:

This primary function of this position shall be to coordinate the timely completion, monitoring, and submittal of all incoming and outgoing third party payer referrals for primary care departments. The position will work closely with providers, insurers, and patients in obtaining, resolving, documenting, and communicating referral pre-authorizations for specialist services and/or diagnostic testing procedures. The position will be a primary liaison with third party/managed care insurers to stay informed of the latest changes and developments with pre-authorization referral procedures. Inclusive within this responsibility and equally important will be the maintenance of the incoming and outgoing referral databases on the Electronic Health Record Systems.

Responsibilities:
  • (40%)* Works with the providers, office staff & outside sources to complete third party referral authorization forms accurately and timely, transmitting some via mail, fax, telephone, or electronically on a frequent basis.
  • (40%)* Enters and tracks incoming and outgoing referrals using Electronic Health Record systems; compiles monthly statistical reports on referral utilization for management reporting purposes on an occasional basis.
  • (20%)* Coordinates investigation into and responds to disputed or incomplete referral requests on a weekly basis including authorizations and follow up on specialty appointments.

OTHER DUTIES AND RESPONSIBILITIES:

Ability to handle multiple tasks and stressful situations.

Must be able to communicate verbally in person, on the phone and in writing.

Frequently position requires regular public contact, decision-making and exposure to stress.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures:

N/A

Required Education:

High school diploma or GED is required

Associate's degree preferred

Other Information:

EXPERIENCE, TRAINING AND SKILLS:

Two to four years medical office experience, excellent interpersonal/customer relations skills, advanced medical terminology, ICD-9/ICD10, CPT coding experience within physician practice, knowledge of third payer rules, and medical record charting/documentation experience required.

Established written and verbal communication skills, good organization and prioritization skills, proficient computer user; experienced in Windows, Word Processing, and medical practice software, and able to work independently required.

Experienced Medic Computer User and database application knowledge and skills preferred.

Knowledge of medical terminology as normally acquired through work experience in a medical office setting.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education):

MyMichigan Health

Job Tags

Work experience placement,

Similar Jobs

BOEING

Senior Product Manager Job at BOEING

 ...including aftermarket modifications, and are innovating to make product and services safety even stronger. Join us and put your passion...  ...Boeing Global Services (BGS) is seeking a Senior Product Manager to support multiple programs and proposal activities in Hazelwood... 

McDonald's - North Brunswick

Shift Manager - All Shifts for 24hr. Location Job at McDonald's - North Brunswick

 ...Job Description Job Description Lettuce tell you why you want to join The Fonseca Organization! Our McDonald's restaurants are staffed by great people, and right now we're looking for more of them. People interested in satisfying careers with competitive benefits... 

Six Flags Great America

Security Officer Job at Six Flags Great America

 ...Join the Public Safety - Security team! Become a Six Flags employee and get FREE park entry to all Six Flags Parks! Plus enjoy exclusive...  ...Discovery, Security department training, and Security in-service training. Maintain Park/ Security Department grooming and appearance... 

CoinList

U.S. Compliance Officer Job at CoinList

 ...pushing the frontier of digital finance, wed love to meet you. About the Role Were looking for an experienced U.S. Compliance Officer to own and evolve our compliance program for the United States. This is a hands-on, high-impact role for someone who thrives... 

TapestryHealth

1099 Psychiatrist Collaborating Physician Job at TapestryHealth

 ...proactively identifying patients who are at risk of hospitalization or emergency room visits, our solutions help the nursing team and physicians provide the right care to the right patients at the right time. Our team of clinicians supports the care through 24/7 onsite and/...