Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Target

Starbucks Team Leader Job at Target

 ...experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and...  ...areas of the store. At Target, we believe in our leaders having meaningful experiences that help them build... 

Blount Fine Foods

Inventory Coordinator Job at Blount Fine Foods

 ...Responsible for the coordination and verification of raw material movements to and from the warehouse, ensuring inventory accuracy to the days needs during their designated shift. Essential Duties and Responsibilities: Responsible for guiding, traini Inventory Coordinator... 

Far Inspections

Mortgage Field Services Inspector: Flexible Schedule Job at Far Inspections

A residential inspections company is seeking independent contractors in North Dakota for occupancy verifications on behalf of mortgage lenders. The role involves inspecting properties, reporting conditions, and managing time effectively. While no prior experience is necessary...

Charles Schwab

Specialist, Brokerage Service Representative - 401k and HSA Job at Charles Schwab

 ...currently be authorized to work in the United States on a full-time basis without employer sponsorship. Personal Choice Investment Services (PCIS) Participant Services works directly with Self-Directed Brokerage Accounts for retirement plans and health savings accounts... 

El Angel Market LLC

CDL Class a Truck Driver Job at El Angel Market LLC

 ...Job Description Job Description We are seeking a Truck Driver to join our team! You will be responsible for safely operating a Semi-...  ...Minimum of 1 year experience Commercial driver's license Class A Ability to handle physical workload Strong work ethic A...