Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Health Link Home Health and Hospice Agency

Hospice Nurse RN/ LVN - PER DIEM/ AFTER HOURS Job at Health Link Home Health and Hospice Agency

 ...Hospice Nurse RN/ LVN - PER DIEM/ AFTER HOURS Health Link Home Health and Hospice is a renowned provider of comprehensive home health services in the greater San Francisco Bay Area. For nearly 20 years, we have been dedicated to delivering high?quality care and improving... 

Carowinds

Games Area Manager Job at Carowinds

Overview: Job Status/Type: Full time Position Level : Management Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Responsible for managing the operation of the retail...

EDUCATION THROUGH MUSIC INC

Music Teacher Intern Job at EDUCATION THROUGH MUSIC INC

Education Through Music (ETM), a nonprofit organization dedicated to bringing structured music education to under-resourced schools, is...  ...and motivated Music Teacher Interns. Our interns will assist in implementing comprehensive music programs in alignment with ETM... 

General Plastics Manufacturing Company

Maintenance Tech with Welding and Electrical - Aerospace Manufacturing Job at General Plastics Manufacturing Company

Looking for more than just a job and want to find a place to really grow your career? Then come join General Plastics Manufacturing Company in Tacoma! We offer competitive pay, bonuses paid 3 times a year, generous retirement benefits, and out-of-this world...

ProDrivers

Class B Driver Job at ProDrivers

ProDrivers, a leader in providing exceptional transportation solutions, is seeking dedicated and safety-oriented Class B Drivers to join our team. Our commitment to safety, compliance, and meeting diverse logistic needs makes us a pioneer in the service of various industries...