Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Staffing the Universe

Salesforce Project Manager-Jacksonville, FL or Remote Job at Staffing the Universe

 ...Salesforce Project Manager Location: Jacksonville, FL or Remote Duration: 06 Months Rate: DOE US Citizens and Green Cards are Preferred. Job Description: We are looking for a Salesforce Project Manager to help manage the migration of a legacy web application... 

IDR Healthcare

Sign Language Interpreter | Troutman, NC | $46/hour Job at IDR Healthcare

 ...Comprehensive Health Insurance ~ Dental and Vision Insurance ~ Sign-On, Completion, & Referral Bonus Programs ~ License and...  ...plan ~ Exclusive Assignments PandoLogic. Keywords: Sign Language Interpreter, Location: Kannapolis, NC - 28082 , PL: 602433064

Luther-Anderson, PLLP

Associate Attorney Job at Luther-Anderson, PLLP

*Overview* One of Chattanooga, Tennessees most established law firms, Luther-Anderson is seeking to hire an associate attorney to join the firm. Over the past 50 years, the firm has provided experience and legal services, primarily as a defense firm for the insurance... 

Schneider

CDL-A - Regional Van Truckload truck driver - home weekly Job at Schneider

 ...Regional Van Truckload truck driver - home weekly Average pay:...  ...Experience: 3 months or greater CDL experience Overview ~...  ...Consistent freight allows for maximum drive time and less down time. ~...  ...experience. Need CDL training? Explore our company-paid CDL... 

City of Boston

311 Call Taker - Shape City Services (Evenings/Weekends) Job at City of Boston

 ...service provider is seeking a part-time 311 Call Taker to manage incoming calls from...  ...service experience, preferably in a call center. Strong communication skills and proficiency...  ..., and the candidate must be available for evening and weekend shifts. #J-18808-Ljbffr...