Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Day's Market

Cashier (Part Time - Afternoon/Evening & Weekend) Job at Day's Market

 ...store. Applicants must be able to stand for up to 4 hours at time and lift up to 40 pounds. Must be 18 years or older. Part-time around 20 - 30 hours/week. Must be available and willing to work week night evenings and anytime Saturdays.Why work at Day's? We are locally... 

Dell

Quality Senior Principal Engineer (Supportability) Job at Dell

 ...Quality Senior Principal Engineer (Supportability) Quality is everything at Dell Technologies. Its what were known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical... 

Wegmans Food Markets

Server Assistant Job at Wegmans Food Markets

 ...R0265581 Note : Candidates must be available for shifts beginning as early as 3:30pm , Tuesday through Saturday . As a server assistant at Next Door by Wegmans, you will play a vital role in delivering exceptional service by supporting the front of house team... 

PepsiCo

OKTA SME/Architect Job at PepsiCo

Join to apply for the OKTA SME/Architect role at PepsiCo1 day ago Be among the first 25 applicantsJoin to apply for the OKTA SME/Architect role at PepsiCoGet AI-powered advice on this job and more exclusive features.OverviewThe OKTA Identity Access Management (IAM... 

Arete

Senior Contracts Manager Job at Arete

 ...Discover your future with us. We are seeking a Staff Contracts Manager who will be charged with significant responsibilities in...  ...development, contract negotiations, and contract execution. Prepare detailed, accurate, and competitive cost strategies and cost proposals...