Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Dell Seton Medical Center - US Acute Care Solutions

Emergency Medicine - Physician Job at Dell Seton Medical Center - US Acute Care Solutions

 ...Emergency Medicine - Physician at Dell Seton Medical Center - US Acute Care Solutions summary: Emergency Medicine Physicians provide critical and immediate medical care to patients in emergency departments, often in high-stress and fast-paced environments. At Dell... 

Rise Baking Company, LLC

Quality Assurance Manager Job at Rise Baking Company, LLC

 ...safety Prepare and manage departmental budgets Interview, select, and train quality and supervisory employees Directly manage QA Supervisor, Sanitation/Safety Supervisor, and QA administration (others as necessary) Keep apprised of industry best practices and... 

Ket Software

Python Developer Job at Ket Software

 ...Job Description Opening / Selling Statement Looking for a Python Developer that is experienced in data engineering principles using...  ...and Spark. The ideal candidate would have around 3-8 years experience that has worked both with web applications and data engineering... 

FocusGroupPanel

Remote Data Entry & Research Assistant Job at FocusGroupPanel

 ...A remote work company is seeking data entry clerks for flexible part-time or full-time roles. Participants will complete online tasks and provide feedback on various products and services. No prior experience is necessary, and applicants can choose when and how to participate... 

Hixson Auto Group

Detail - Hixson Ford Leesville Job at Hixson Auto Group

Porter - Hixson Ford Lincoln The Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. This position interacts daily with the Service Advisors, Service Managers, Sales Associates, Sales Managers, support ...