Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

InterSolutions

Apartment Maintenance Technician Job at InterSolutions

 ...areas clean and free of debris Deliver exceptional customer service to residents Perform electrical, plumbing, appliance, and carpentry repairs, including: Repairing electrical circuits, switches, and breakers Servicing and installing light fixtures and appliances... 

Ace Hardware Home Services

Dick Hill & Son - HVAC Service Technician Job at Ace Hardware Home Services

 ...national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be... 

SNI USA Inc

Warehouse Associate - Package Handler Job at SNI USA Inc

 ...Employment Type: Temporary | Full-Time Hours SNI Companies is seeking dependable and hardworking individuals to join our warehouse team as Package Handlers for a seasonal assignment in Dulles, VA . In this fast-paced and safety-focused environment, you... 

The Goldman Sachs Group

AMD Public-New York-Analyst-Confirmations Job at The Goldman Sachs Group

MORE ABOUT THIS SKILLSET Traders, strategists and quantitative teams embody meaningful analytical and problem solving skills, and a drive to use data science and statistics to produce data-driven, actionable insights to support our clients. From developing automated...

Rinvio Recruitment

Locum CRNA (Nurse Anesthetist) Anesthesiology Job at Rinvio Recruitment

 ...top-tier anesthesiology services. As a Locum CRNA, you will play a vital role in delivering high-...  ...Requirements Associate's degree in Nursing or a related field Current certification as a Nurse Anesthetist (CRNA) Experience in administering anesthesia...