Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

• Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
• Configure and optimize Salesforce for call routing and voice-over-IP tools.
• Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
• Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
• Integrate and manage tools like Gravity Forms (preferred but not required).
• Work with Palantir and other platforms as needed to support business objectives.
• Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
• Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

• Salesforce Administrator and Developer certifications (required).
• Proven experience with Salesforce Lightning and omnichannel communication tools.
• Strong background in process automation, including flow and process builder configurations.
• Familiarity with Gravity Forms is a plus.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
• Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
• Exposure to Palantir for data insights and integrations.

Benefits:

• Medical, dental, and vision benefits
• Generous PTO package
• Annual bonus

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