Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

British American Household Staffing

KP741 - Full-Time Live-In Nanny - Greenwich Village Job at British American Household Staffing

OverviewFirst-time parents in Greenwich Village are seeking a full-time live-in nanny for their 9-month-old, starting December 1st. The schedule will be Monday through Friday from 7:30 am-7:30 pm, with flexibility to work longer hours/weekends, as needed.Responsibilities... 

SAVI EHS

Environment, Health and Safety Manager Job at SAVI EHS

 ...Short-Term EHS Site Coverage Needed December 18 January 3 (closed on major Holidays) Data Center Project Sterling, VA Environment, Health and Safety Manager SAVI EHS Sterling, Virginia (On-site) Compensation: $45.00- $50.00 per hour Position... 

GEI Consultants

Senior Ecologist / Project Manager Job at GEI Consultants

 ...threatened and endangered species surveys and permitting, aquatic/fisheries biology, coastal resilience, ecotoxicology and eco risk, climate change risk assessment, resilience planning, or other. Essential Responsibilities & Duties Help grow the Upstate NY... 

FedEx

Handler Warehouse - Part Time (Warehouse like) Job at FedEx

 ...packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods....  ...application or hiring process should contact recruitmentsupport@fedex.com. Applicants have rights under Federal Employment Laws:... 

The Farrington Inn

Hotel Housekeeper Job at The Farrington Inn

 ...We need someone to help clean the rooms, bathrooms, halls and common areas at our small hotel in Allston. Job Details: ~ Hours will be 10am-4pm. ~ Be able to carry 50 pounds up a flight of stairs. ~$15 per hour.~ Raises will be based on attitude and dependability...