Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

SouthCoast Health

Public Safety Officer I Job at SouthCoast Health

 ...why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row! We are searching for a talented Public Safety Officer I Hours: 40hrs Shift:Night shift with weekend and holiday rotation; 11:00pm - 7:00am Location: Tobey Hospital... 

RCM HealthCare Travel

Travel Rehabilitation Occupational Therapy Assistant (COTA) Job at RCM HealthCare Travel

 ...Job Description RCM HealthCare Travel is seeking a travel Certified Occupational Therapy Assistant for a travel job in Kaplan, Louisiana. Job Description & Requirements ~ Specialty: Certified Occupational Therapy Assistant ~ Discipline: Therapy ~ Start Date... 

Montana Staffing

Farm/Irrigation/Livestock Worker Job at Montana Staffing

 ...Montana Job Opportunity Intended Period of Employment 2/1/2026 thru 11/1/2026. Applicants must have 20 days experience with farm and irrigation work, and livestock care, and provide the contact information of at least one reference who can verify experience and performance... 

Soliant

School-Based Physical Therapist - Auburn, NY Job at Soliant

 ...available to physical therapy assistants; only licensed physical therapists are eligible. In addition, candidates must have cleared fingerprinting through NYSED to comply with state education requirements. Key Responsibilities: Deliver educationally driven physical... 

HMSA

Pharmacy Performance Analyst Job at HMSA

 ...runs ad hoc analyses. Provides business insight to other internal departments when working on cross-functional initiatives. Performs advanced analytics incorporating techniques like advanced statistics, ML, predictive modeling, and cohort matching. Cross-Functional...