Salesforce Administrator Job at Harnham, Los Angeles, CA

V1hqVHoyN3hPeERYT3lnSng1NnlGaCtxN1E9PQ==
  • Harnham
  • Los Angeles, CA

Job Description

Title: Salesforce Admin – Voice Cloud Omnichannel Specialist

Location: Century City - Hybrid - 3 days a week onsite

Overview of Role:

We are seeking a skilled Salesforce Admin with a specialization in Voice Cloud Omnichannel experience to join our dynamic team. The ideal candidate will have a strong foundation in Salesforce administration and development, with expertise in automation, process flows, and omnichannel communication tools. This role will require a mix of technical proficiency and excellent communication skills to translate business requirements into impactful Salesforce solutions.

Company Description:

Our client is a mid-size legal practice focused on consumer protection rights and class action suits. They focus on state-of-the-art legal technology and are quickly expanding.

Key Responsibilities:

  • Administer and manage Salesforce Lightning and Communications Cloud, focusing on omnichannel engagement tools (voice, texting, and more).
  • Configure and optimize Salesforce for call routing and voice-over-IP tools.
  • Collaborate with stakeholders to gather business requirements, implement changes, and ensure smooth adoption of solutions.
  • Develop and maintain process builders, flows, and automation workflows to enhance operational efficiency.
  • Integrate and manage tools like Gravity Forms (preferred but not required).
  • Work with Palantir and other platforms as needed to support business objectives.
  • Ensure seamless voice and engagement experiences for agents using Salesforce's omnichannel capabilities.
  • Provide support for Salesforce-related inquiries and troubleshoot system issues.

Qualifications:

  • Salesforce Administrator and Developer certifications (required).
  • Proven experience with Salesforce Lightning and omnichannel communication tools.
  • Strong background in process automation, including flow and process builder configurations.
  • Familiarity with Gravity Forms is a plus.
  • Excellent communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to analyze, design, and implement business requirements within the Salesforce ecosystem.
  • Experience working with cloud-based engagement and communication tools like voice-over-IP systems.
  • Exposure to Palantir for data insights and integrations.

Benefits:

  • Medical, dental, and vision benefits
  • Generous PTO package
  • Annual bonus

Job Tags

3 days per week,

Similar Jobs

Capgemini

Practice Staffing Partner - CSD (Chicago) Job at Capgemini

 ...Supply Plan Maintain R2D2 Resource updates Maintain Resume and skills Follow-up on roll-off dates Maintain forms and logs for ERM and Recruiting approvals required for PSC Leadership Facilitate, process and maintain tracker for ERM replacements/swaps/... 

Mathnasium

Customer Success Manager Job at Mathnasium

 ...exceptional learning experience. Our dedication to our families' success has allowed us to be the #1 Franchisee in the US and have...  ...Great Place To Work ! What You Will Do ~ The ideal Customer Success Manager will possess exceptional communication, leadership,... 

Lehigh White Cement Company

Quality Control Manager Job at Lehigh White Cement Company

 ...Job Description MISSION Responsible for the quality control function for the plant. Provides supervision for the Laboratory personnel to ensure quality standards are met in a safe and cost-effective manner. Oversees testing methodologies and provides feedback to... 

Soliant

Pharmacy Tech - La Luz, New Mexico Job at Soliant

 ...Job Description Job Description Certified Pharmacy Technician (CPhT) certification and 1+ years Pharmacy Technician experience required. Applicants who do not meet these qualifications will not be considered. An opportunity is available for dedicated Pharmacy... 

Bone Dry Roofing

Gutter Installation Technician** Job at Bone Dry Roofing

 ...Come join our growing team! Our Gutter Installation Technician completes a variety of jobs such as gutter installation, repairs and other related items for Bone Dry customers, providing exceptional service. Your primary responsibility is to represent Bone Dry Roofing...