Job Description

Job Duties

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Blue Cross and Blue Shield of Minnesota

Position Title: Senior Operations Vendor Performance Analyst

Location: Hybrid | Eagan, Minnesota

Career Area: Procurement

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

In this position you will be responsible for performing highly complex technical and analytical work under limited supervision in support of driving the vendor performance through research, process audit, oversite and analysis of data for the Operations Division. The focus is on end-to-end vendor support that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner.

Your Responsibilities

• Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support operational vendors.

• Analyze KPI metric to root cause performance issues and drive results.

• Creates, maintains and monitors vendor performance records to baseline historical performance and trend and track performance over time.

• Frequently interacts with functional leaders at vendor location to provide guidance and performance feedback.

• Communicates and collaborates with operations stakeholders as needed to support overall Blue Cross quality and customer experience objectives.

• Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.

• Maintains awareness of systems, processes and expertise to support operations outsourced business units.

• Participates in assigned workgroups, committees, and project implementations.

• Collaborates with business and technical units to serve as vendor champion with internal stakeholders.

• Acts as mentor for other individuals in the department.

Required Skills and Experience

• 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• Excellent collaborative, interpersonal, oral and written communication skills.

• Willingness to travel domestic or internationally, up to 4 weeks at a time.

• Intermediate technical skills (Microsoft Office - Excel, Word, Access).

• Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.

• Strong work ethic, flexible.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's degree.

Compensation and Benefits:

Pay Range: $77,200.00 - $102,300.00 - $127,400.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page (

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Equal Employment Opportunity Statement

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Apply Here:

PI280899443

Minimum Education Required

See description

Minimum Experience Required

See description

Shift

First (Day)

Number of Openings

1

Compensation

$77,200.00 - $127,400.00 / Annually

Postal Code

55121

Place of Work

Hybrid

Requisition ID

4509

Job Type

Full Time

Job Benefits

Health Insurance

Application Link

Job Tags

Full time, For contractors, Work at office, Remote work, Flexible hours, Shift work, 2 days per week,

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