Job Description

For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you. Position: Senior Systems Administrator Remote: Westwood/Waltham, MA USA Responsibilities: Provide hands-on IT support to end-users, troubleshooting hardware and software issues in both Windows and macOS systems, and escalating complex problems as needed. Build, maintain, and administer on-premise and cloud infrastructure, including Microsoft Active Directory, AWS, and other cloud environments. Manage and administer key services such as Office 365, Okta, Slack, MDM solutions, and phone systems. Ensure the security and integrity of data, systems, and network infrastructure. Proactively monitor system performance, identify potential issues, and implement preventative measures. Contribute to the development and implementation of IT policies and procedures. Stay up-to-date on emerging technologies and industry best practices. Participate in IT projects and initiatives, collaborating effectively with colleagues across departments. Qualifications: Proven experience as a Senior Systems Administrator or similar role with a strong hands-on approach. Extensive experience with Microsoft Active Directory, Windows Server environments, and Office 365 administration. Hands-on experience with key SaaS applications like Okta, Slack, and MDM solutions. Excellent troubleshooting, problem-solving, and critical thinking skills. Strong communication and interpersonal skills, with a friendly and approachable demeanor. A passion for technology and a desire to continuously learn and develop new skills. Additional Nice to Have Skills: Experience with scripting languages (e.g., PowerShell, Python) for automation tasks. Relevant certifications (e.g., Microsoft certifications, AWS certifications). Experience with ITIL framework and best practices. Solid understanding of cloud computing platforms, particularly AWS, and experience with cloud infrastructure management. Familiarity with networking principles and technologies, particularly FortiNet. Telestream

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