WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
What Will I be Doing?
The Manager Service Delivery- Application role is responsible for ensuring that IT Services and Systems are provided and supported effectively and efficiently, with the primary emphasis on meeting and exceeding customer expectations. The Manager Service Delivery will supervise the daily operations of the Application Support Team in maintaining the seamless functionality of enterprise applications and ensuring user satisfaction. Managerial responsibilities include incident prioritization, resolution of end user requests, and socialization of these procedures to IT and supported end users. The candidate will be expected to demonstrate leadership ability during high-pressure situations, while interacting with customers, peers, Escalation Teams, and Leadership via phone, Instant Messenger, video, and email to ensure customer issues are resolved per approved Service Level Agreements (SLAs) metrics. This position is subject to afterhours On-call Support.
You are responsible for driving company success through performing the following tasks to the highest standards:
What Are We Looking For:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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