Job Description

Job Description :

• Lead the technical design of D CE (Sales, Service) solutions aligned with business processes and transformation goals.
• Define and implement scalable, secure, and extensible CRM architecture.
• Ensure alignment with the Calandra End-State Architecture and integration with D F&O via Dual-write.
• Platform Modernization & Customization
• Oversee the migration from legacy CRM (AX) to D CE for BB and BC operations.
• Configure and customize D CE using Power Platform, plugins, workflows, and Power Automate.
• Enable out-of-the-box features and extend capabilities using custom development where needed.
• Integration & Data Flow
• Design and implement integrations with Shopify, Espresa, Paymentech, SendGrid, Databricks Lakehouse for Pet Registry and Microchip Registry, Microsoft Dataverse, and Customer Insights.
• Ensure real-time data synchronization and robust API-based integrations.
• AI & Customer Experience Enablement
• Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
• Enable data-driven insights through integration with Dataverse and Power BI.
• Collaboration & Delivery Support
• Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
• Provide technical leadership and mentorship to CRM developers and integration specialists.
• Participate in code reviews, solution validation, and performance tuning.
• Required Skills & Experience :
• Years of experience in CRM solution architecture and development, with + years in Microsoft Dynamics CE.
• Expertise in D Sales, Customer Service, Power Platform, Azure Integration Services, Dataverse, Dual-write, Plugin development, JavaScript, Power Automate, and custom connectors.
• Experience in large-scale CRM implementations and data migrations.
• Strong understanding of enterprise integration patterns and cloud-native architecture.
• Preferred Qualifications :
• Microsoft Certified : Dynamics + Power Platform Solution Architect Expert.
• Experience with Databricks, Microsoft Copilot, and Customer Insights.
• Familiarity with IPPD or similar delivery frameworks.
• Expected Outcomes :
• A robust, scalable, and integrated CRM platform supporting BB and BC operations.
• Seamless data flow and real-time synchronization across enterprise systems.
• AI-enabled customer engagement and data-driven decision-making.
• High-quality, maintainable technical solutions aligned with business goals.

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