Job Description

Job Description

Job Description

A premier luxury spa specializing in high-end wellness experiences, offering exclusive memberships and package sales to a discerning clientele. Their mission is to provide unparalleled service in an elegant, results-focused environment while driving profitability and long-term client retention.

Position Overview

The Senior Spa Associate is a critical leadership role responsible for optimizing front desk operations, managing a high-performance sales team, and ensuring revenue growth through strategic membership and package sales. Reporting directly to the Spa Director , this individual will be instrumental in driving top-line sales, enhancing client experience, resolving operational challenges, and ensuring team accountability.

This role is ideal for a results-oriented professional who leads by example , consistently exceeds sales goals, and thrives in a fast-paced, luxury service environment.

Key Responsibilities

Sales Leadership & Revenue Growth

• Drive membership and package sales by implementing and executing high-conversion sales strategies.
• Lead by example - personally exceed individual sales goals while coaching the team to do the same.
• Monitor key sales metrics, analyze trends, and proactively adjust strategies to maximize revenue.
• Develop, implement, and manage targeted promotions and sales initiatives to drive membership growth.
• Conduct ongoing training in high-touch sales techniques, customer engagement, and upselling strategies.
• Ensure every guest interaction is an opportunity for revenue generation, customer retention, and referral growth.

Operations & Team Leadership

• Oversee daily front desk operations, ensuring efficiency, service excellence, and adherence to company standards.
• Supervise, train, and motivate a team of front desk associates to deliver a seamless client experience.
• Hold team members accountable for achieving individual and team sales targets. Optimize front desk workflows, staffing levels, and scheduling to ensure peak operational efficiency.
• Lead by example in professionalism, communication, and customer service excellence. Client Experience & Problem Resolution
• Maintain a high-touch, luxury client experience , ensuring every guest feels valued and engaged.
• Serve as the primary point of escalation for client concerns, resolving issues swiftly and professionally.
• Implement strategies to enhance customer retention, loyalty, and satisfaction. Uphold and enforce spa policies while balancing client satisfaction and business needs.

Qualifications & Requirements

• Proven success in a sales-driven leadership role , preferably in a luxury spa, hospitality, or wellness setting.
• Strong background in membership and package sales with a history of exceeding revenue targets.
• Demonstrated ability to motivate, coach, and manage a high-performing team in a fast-paced environment.
• Exceptional ability to close sales, upsell services, and drive revenue growth . Experience with POS and booking systems ; proficiency in tracking and analyzing sales data. Ability to manage multiple priorities while maintaining a focus on both sales and operational efficiency .
• Strong communication, problem-solving, and de-escalation skills.
• A polished, professional demeanor with a strong commitment to luxury service standards.

Compensation & Benefits

• Competitive base salary + aggressive monthly performance-based bonuses tied to individual and team sales results.
• Career growth opportunities within an expanding, high-end wellness brand. Complimentary and discounted luxury spa services.
• A collaborative, performance-driven culture where success is recognized and rewarded.

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