Job Description

Job Description

Job Description

maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook. 

We’re looking for a passionate barista to join our growing team! Our ideal candidate is someone who appreciates the quality of a delicious, well-crafted beverage and is passionate about delivering that experience to each guest that comes through our doors. When you join our team, you’ll be responsible for providing a welcoming environment, with customer service and quality at the center of everything you do. You’ll be able to speak authentically about who we are, as well as every item on our food and beverage menu. You love a good cup of coffee, and are always ready to lend a helping hand to a colleague, and you don’t take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!

What you’ll do:

• Create & serve our full beverage menu while upholding consistency of the maman beverage standards

• Work with top of the industry equipment and high quality, locally roasted coffee

• Manage your time effectively and multi-task with efficiency that does not compromise quality

• Efficiently work on the barista station while delivering beautiful & artistic espresso beverages

• Successfully communicate specials of the season & encourage guests to try our best selling items

• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service – do you know their order? Dial up the coffee without even asking!

• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability

• Always keep your barista station sparkling, no one likes working in a messy place!

• Investigate and resolve any guest concerns

• Assist with re-stocking at the end of your shift – team work makes the dream work, so set your self & your colleagues up for success

What we're looking for:

• You have third wave coffee experience

• You have minimum 2 years barista experience

• You are an experienced front of house professional with a sweet tooth for cookies

• Hospitality is your passion; you make a point of keeping up with the latest industry trends & love latte art

• Quality, aesthetics & top notch customer experience is a non-negotiable for you

• You make people feel good—your team and guests alike

• You work positively and collaboratively to achieve the highest standards of delivery

• You learn quickly and are able to adapt to maman’s unique culture

• Smart, no ego, upbeat, friendly, & efficiency oriented

• Flexible schedule that will include weekends, holidays, and special events 

• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way

What's in it for you:

• Join a fast-growing company committed not just to serving the best cookies & coffees but to building a national brand

• Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values

• Training to get you settled into your role, learning opportunities to broaden your skill set & help you thrive at work

• Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out.

We are looking for awesome, hard-working people that are all about creating the most memorable experience for every single maman customer.

Thank you for your interest in maman and look forward to chatting with all of you cookie monsters! 

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