Job Description

Job Description

Job Description

About us:

From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. This woman-owned business, which has been serving New York City for over four decades, has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices.

We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply.

Our Vision: Building Community to Better Our World

Our Mission: Unleash Joy through Genuine Hospitality

Our Core Values:

Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests.

People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset.

Sustainability: upholding and elevating standards for sustainable behaviors that support our planet.

Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience.

Doing Good Through Food: engaging in action around food access, health and wellness, education, and philanthropy.

We are looking for an experienced Summer Stage Members & VIP Manager to organize and operate the daily operations of our company’s partnership at Summer Stage. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The Summer Stage Members & VIP Manager is responsible for overseeing the management of and operational effectiveness of multiple concession locations. The ideal candidate must be competent and able to plan high volume concessions, and has an ability to adapt situationally in a sometimes stressful environment. The candidate must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Responsibilities

• Execute daily operations making decisions elevating the overall guest experience during performances and events.
• Schedule bar staff according to forecasted attendance within budgeted levels.
• Supervise staff from different departments and provide constructive feedback while delegating and assigning responsibilities to FOH staff.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Effectively de-escalate and address negative guest interactions to maintain a high level of customer service expectations.
• Utilize operational systems to maintain proper inventory of beverages and culinary ingredients, placing orders in a timely manner.
• Ensure the safety and security of employees and guests, while operating in an outdoor venue that utilizes heavy machinery.
• Ensure the proper care and maintenance of equipment.
• Within an outdoor location, be prepared for weather conditions.
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external clients and sponsorships to achieve expectations.
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role, including standing and walking for long periods of time, ability to lift and/or move up to 50 pounds. Noise levels in this work environment can be loud.

Qualifications

• Proven experience in high volume concessions
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of the industry’s legal rules and guidelines
• In-depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service, etc.)
• Familiarity with MS Office and various business software
• Must be able to work nights, weekends, and holidays

Job Type: Seasonal April 2025 - October 2025

Base salary: $95,000/year

Must be able to provide valid documentation that you are legally eligible to work in the United States.

Great Performances is an equal opportunity employer. At Great Performances we employ qualified individuals based solely on ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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