Job Description

Technical Sales Engineer

Purpose: The Technical Sales Engineer is the bridge between Sales and Engineering, ensuring customers technical requirements for VVIP/VIP aircraft completions, modifications, and maintenance are fully understood, accurately communicated, and executed. This role combines deep knowledge of aircraft systems with strong customer engagement to deliver tailored solutions, guide feasibility and cost, and build client confidence from pre?sale through delivery.

Essential Job Functions:

• Partner with Sales and Engineering to develop technically accurate proposals, bills of work, and ROM/firm pricing inputs aligned to commercial terms and margins that meet both internal and customer specifications.
• Serve as the technical liaison in discovery calls, customer presentations, and contract negotiations, translating engineering concepts into clear options and trade?offs.
• Assess feasibility, certification pathways, schedule and cost impacts for requested changes; capture assumptions, risks, and exclusions in the SOW.
• Interface and coordinate with key internal customers and external partners such as avionics, interiors, structures, stress, electrical, certification, and supply chain to develop integrated, certifiable solutions.
• Maintain in?depth knowledge of cabin connectivity and cabin systems (e.g., Starlink, OneWeb, Gogo, Viasat), including antennas, radomes, wiring, routers, and Wi?Fi distribution.
• Track OEM manuals/specs, STC options, and emerging technologies to position Citadel competitively and advise customers on potentially improved designs and solutions.
• Lead the technical handoff from Sales to Program Management and remain engaged through design reviews and work in progress to protect scope, margin, and customer intent.
• Support on?site customer visits, demonstrations, ground/flight evaluations as needed, and post?delivery technical inquiries and upgrades.

Minimum Qualifications or Experience:

• Bachelors in Engineering, Aviation Technology, or related field; or equivalent combination of education and experience.
• 5+ years in business/VIP aircraft completions, MRO, or modification programs with direct exposure to customers and engineering.
• Hands?on understanding of systems integration, electrical/cabin networks, avionics, and certification considerations.
• Ability to read/interpret drawings, wiring diagrams, and specifications; familiarity with change/configuration control.
• Clear, confident communicator able to brief senior clients and collaborate with multidisciplinary technical teams.

Preferred Qualifications or Experience:

• Experience in VVIP or business jet completions and cabin connectivity integration (e.g., Starlink, OneWeb, Gogo, Viasat).
• Background in technical sales, sales engineering, program engineering, or engineering liaison roles.
• Working knowledge of FAA/EASA certification processes and STCs; experience supporting conformity and approvals.
• Proficiency with CRM and proposal tools; strong Excel/PowerPoint skills for cost/benefit and trade analyses.

Supervisory Responsibilities: This role has no direct reports; however, it requires significant cross?functional influence across Sales, Engineering, Program Management, and Production to align scope, schedule, cost, and customer commitments.

Knowledge, Skills, and Other Attributes:

• Customer?first mindset with polished written and verbal communication for high?profile clientele.
• Ability to simplify complex technical topics into clear choices, implications, and recommendations.
• Structured, detail?oriented approach to scope definition, assumptions, risk/issue tracking, and change control.
• Comfort operating in hangar/office environments and engaging hands?on with aircraft when needed (PPE as required).
• Strong analytical and problem?solving skills; bias for collaboration and follow?through.

Travel: Out-of-area and overnight travel is to be expected for business industry work, events, business networking, and negotiation meetings.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industries

Aviation and Aerospace Component Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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