The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with all guests, co-workers, and clients; greeting guests within five feet; using guest last names during interactions; practicing proper phone etiquette; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; opening vehicle and hotel doors for guests; assisting guests with directions, taxis, reservations, and other inquiries; providing information about outlets, meeting rooms, amenities, and local attractions; delivering messages, items, and guest amenities; shuttling guests to approved locations; explaining parking rates and retrieval procedures; issuing and collecting claim checks; completing and maintaining all ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts; and calculating and collecting revenue when needed. The job requires a high school diploma or GED, a valid driver's license, and one month of related experience or equivalent combination of education and experience. Skills needed include reading and writing English, basic math, understanding time systems and rates, and the ability to operate a manual transmission and perform parallel parking. The job involves routine duties with specific directions and frequent checks, physical demands such as talking, hearing, sitting, standing, running, walking, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and lifting up to 100 pounds occasionally. Work is mostly outdoors with exposure to extreme weather conditions. Travel up to 5% may be required.
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