Job Description

About Us:
The Vineyards Country Club is a premier private club in Naples, FL, known for exceptional service, luxury amenities, and a strong sense of community. We are currently seeking a friendly, dependable, and detail-oriented Wellness Concierge to join our team full-time and serve as a key point of contact for our members and guests at the Wellness Center.

Position Overview:
As a Wellness Concierge, you will help create a warm, welcoming environment for all who enter our Wellness Center. This role is ideal for someone with strong customer service skills, a proactive mindset, and the ability to juggle a variety of responsibilities efficiently. Afternoon (Second) Shift Monday through Friday 1:00 PM to 8:00 PM

Job Duties Include:

• Answer phones and respond to member inquiries promptly and professionally.
• Fob in all members entering the building at the front desk.
• Greet members and guests with a warm and courteous demeanor.
• Provide basic tours of the Wellness Center and its amenities.
• Offer assistance with The Vineyards mobile app.
• Take and maintain janitorial supply inventory.
• Restock the janitor supply closet in the hallway using supplies from the locked salon closet.
• Receive and manage Wellness Center deliveries.
• Monitor and communicate any parking concerns, especially related to handicap accessibility.
• Submit and follow up on maintenance requests (Maintenance X) for main Wellness Center areas.

What We’re Looking For:

• Prior customer service experience preferred.
• Excellent communication and organizational skills.
• A friendly, approachable, and helpful attitude.
• Tech-savvy with the ability to assist members with app-related questions.
• Ability to lift light supplies and manage restocking tasks.
• Dependable, punctual, and professional in appearance and conduct.
• Availability to work flexible hours including weekends and holidays.

Compensation & Benefits:

• Excellent insurance benefits and 401(k) retirement plan.
• Complimentary meals during shifts.
• Access to select club amenities.
• Positive and supportive team environment.

Located in the heart of beautiful Naples, Florida, Vineyards Country Club is a private, non-equity club open to both residents and non-residents of the community. Founded in 1988, the Club is family-owned with a rich history and long-standing Naples reputation built with integrity, compassion and dedication to the complete Club experience. We are a drug-free workplace. Candidate must pass both a background check and drug screen. Vineyards Country Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, marital status, disability status, protected veteran status or any other characteristic protected by law.

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