Customer Success Advocate (West Coast Hours - Remote) Job at CourtReserve, Saint Augustine, FL

V25IVnoyLzJQaFRTTWlFUHhwcTJGQmlzNEE9PQ==
  • CourtReserve
  • Saint Augustine, FL

Job Description

Job Description

Job Description

Salary: $40,000 full-time

Company Overview
CourtReserve is a growing software company dedicated to serving the racquet sports market with an innovative, industry-leading solution. At CourtReserve, we live by three core values:

  • Having Each Others Backs : We emphasize teamwork and collective success.
  • Finishing the Job : We bring our best every day to deliver results.
  • Having Fun : We believe in creating a workplace where laughter and joy are part of the daily experience.

Were a fast-growing team looking for members who embody these values to help us grow and succeed together.

Job Overview

We seek team members who love helping people, enjoy solving problems, take pride in their work, and value contributing to collective team success. This is a remote/work-from-home role, but youll be an integral part of a collaborative team. Daily tasks include serving customers through live chat, interacting with clients via Zoom, and helping club admins succeed with CourtReserve.


Strong written and verbal communication skills are essential. Youll need a computer with a camera and reliable internet capable of supporting consistent video calls. If you enjoy laughing while working smart, youll fit right in!

Details

  • Full-Time : 40 hours/week
  • Working Hours :
    • Initial Training: 6 AM - 2 PM Pacific Time, Monday through Friday, for the first 60 days.
    • Post-Training: 9 AM - 5 PM Pacific Time, Monday through Friday

This is a Remote position. Employees are responsible for creating a professional work environment that is conducive to productivity, free from significant distractions, and equipped with the necessary technology and tools.

Key Responsibilities

  • Deliver exceptional customer experiences through our live chat platform.
  • Maintain a responsive and trustworthy attitude to build effective communication.
  • Provide grammatically correct and clear responses to address issues, offer solutions, or escalate support needs.
  • Utilize team tools to enhance team success.
  • Continuously expand product knowledge through active learning.
  • Be flexible with additional tasks, such as phone support, email support, and writing help articles.
  • Accept constructive feedback with an open mindset, ask questions, and adapt to new tools or techniques.
  • Be a great teammate and actively contribute to the team environment.


Qualifications and Experience
Required:

  • A computer with a camera and reliable internet capable of quality video calls.
  • A collaborative mindset with a willingness to ask questions and contribute.
  • A commitment to learning and professional growth.

Preferred:

  • Previous software experience.
  • Patience when working with new users.

Personality Profile

We are looking for someone who:

  • Has a positive attitude.
  • Excels in interpersonal communication (written and verbal).
  • Takes ownership of their work with a commitment to quality and competence.
  • Thrives in a collaborative, lively environment.
  • Is highly motivated and adaptable to change.
  • Balances seriousness about their work with a sense of humor.


Working Environment

This is a fast-paced environment that values teamwork, learning, and positivity. We value both results and relationships.

We are registered to hire in the following states:

Florida, Georgia, Kansas, Maryland, Minnesota, Nevada, New York, North Carolina, Pennsylvania, South Carolina, Texas, Utah

CourtReserve is an Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all applicants. If you require reasonable accommodations during the application or interview process, please contact us directly.

remote work

Job Tags

Remote job, Full time, Flexible hours,

Similar Jobs

Stony Brook Medicine

Data Analyst Job at Stony Brook Medicine

Required Qualifications (as evidenced by an attached resume):Bachelor's degree (foreign equivalent or higher) in Health Informatics, Healthcare Administration, Public Health, or a related discipline. Two (2) years of full-time experience performing informatics-related... 

Temple University - Kornberg School of Dentistry

Postdoctoral Researcher (Center for AI, Data Science & Informatics) Job at Temple University - Kornberg School of Dentistry

 ...Postdoctoral Researcher in the Center for AI, Data Science & Informatics directed by Dr. Jay S. Patel at the Temple University Kornberg...  ...Qualifications Ph.D. in Computer Science, Data Science, Biomedical/Health Informatics, Computational Biology, or a closely related field... 

City of Boulder, CO

Assistant Airport Manager Job at City of Boulder, CO

 ...Description Summary: Under limited direction, the Assistant Airport Manager provides management level, strategic leadership for all...  ...relation to FAR Part 139 and Transportation Security Administration (TSA) Regulations of Series 1500, 1542, 1544, and 1546. Knowledge... 

Prospect Infosystem Inc

CRM Project Manager Lead IT Integrations & Salesforce Job at Prospect Infosystem Inc

 ...A technology solutions provider in Madison, Wisconsin is seeking a CRM Project Manager. The role demands extensive experience in project management methodologies and managing large-scale IT projects, specifically in vendor coordination and data migration. Ideal candidates... 

Syracuse City School District

Assistant Modified Flag Football Coach Job at Syracuse City School District

 ...Adapt seamlessly to the complexities of the urban school environment. POSITION BEING HIRED: Assistant Modified Flag Football Coach(s): Corcoran (Spring 2026) Henninger (Spring 2026) Nottingham (Spring 2026) PSLA (Spring 2026) We offer 12...