Job Description

Customer Success Manager, Home & Lifestyle Job ID: 2947968 | Amazon.com Services LLC This role can be located in one of our approved corporate offices in Santa Monica, CA or Seattle, WA. Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform. Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers. Key job responsibilities Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management. Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience. Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs. Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence. Contribute to process improvements and innovation initiatives that benefit the broader organization. A day in the life Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions. Review and analyze performance data to identify growth opportunities. Develop and present strategic recommendations to vendors. Participate in team meetings and knowledge-sharing sessions. Manage multiple projects while maintaining high service standards. About the team We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities. BASIC QUALIFICATIONS Bachelor's degree. 3+ years of vendor or client facing experience in Account Management, Vendor Management, and/or relevant experience in associated fields such as Buying, Planning, or Merchandising. Demonstrated analytical and problem-solving capabilities. Experience with data analysis and presentation tools. Excellent written and verbal communication skills. Time management. Proficient in Microsoft Excel. PREFERRED QUALIFICATIONS Experience in retail, e-commerce, or technology industries. Project management experience. Proficiency in data visualization tools. Experience managing multiple stakeholder relationships. Background in process improvement or operational excellence. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr Jobleads-US

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