Job Description

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment. In order to achieve our common goals, we count on you

• Processing of incoming service requests and incidents based on SLA, KPI, FCR. via phone, mail, ticketing system.
• On-call duty
• Ticket creation, categorization, resolution, documentation.
• Interface to system specialists & departments
• Control, monitor and delegate tickets according to SLAs.
• Documentation of solution descriptions and maintenance of the knowledge database
• Ensure training for the new joiners
• Qualified customer-oriented support for end users and assistance with questions about the use of IT applications and systems
• Processing of major incidents and their correspondence to Mgmt/departments
• Remote troubleshooting for end users.

What you will need for successful work

• Completed training as an IT specialist or professional experience
• High service and customer orientation
• Excellent language skills in German and English language skills required
• Good knowledge of current PC architectures, hardware and software technologies,
• Active Directory
• Experience with remote desktop tools
• Quality and solution-oriented way of working
• Capable of working in a team, strong communication skills, resilient
• Strong service and customer orientation - ideally experience in retail

What we offer

• Take over an important and challenging role with high visibility
• Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
• Gain insight into the defence and automotive industry
• Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide
• Benefit from various professional trainings and events
• Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work

What we are happy about

• ITSM process skills
• Experience with ServiceNow
• ITIL certification

Job Tags

Local area, Remote job, Worldwide, Without location, Flexible hours,

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