Job Description

Job Description

Job Description

Job Summary: We are seeking a motivated and professional Insurance Customer Service Agent to join our team in Texas. The ideal candidate will possess strong communication skills, a deep understanding of property and casualty insurance products, and a commitment to providing excellent customer service. As an Insurance Agent, you will be responsible for helping clients identify their insurance needs and recommending appropriate coverage, ensuring they are well-protected against various risks.

Key Responsibilities:

• Develop and maintain relationships with new and existing clients.
• Assess clients’ insurance needs and recommend suitable property and casualty insurance policies (homeowners, renters, auto, commercial, etc.).
• Provide quotes, explain policy options, and answer clients’ questions about coverage, terms, and pricing.
• Conduct in-depth policy reviews with clients to ensure adequate coverage and minimize risks.
• Maintain knowledge of industry trends, market conditions, and changes in regulations that may affect clients.
• Meet or exceed sales targets and performance metrics.
• Process policy renewals, claims, and endorsements in a timely and accurate manner.
• Assist clients with filing claims, following up, and resolving any issues.
• Stay current on all continuing education and licensing requirements as set by the state of Texas.
• Represent the company in a professional manner, adhering to company policies and industry best practices.

Required Qualifications:

• Customer Service experience, preferably in an insurance agency, but not required
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Knowledge of insurance products, underwriting processes, and the claims procedure.
• Strong organizational and time management skills.
• Proficient in Microsoft Office and insurance software.

Preferred Qualifications:

• Experience in servicing/selling/writing property and casualty insurance products.
• Previous experience working in a customer-facing role.

Compensation:

• Competitive base salary plus commission opportunity is available
• Opportunities for professional development and career advancement.

We strive to be the best insurance agency out there and the people on our team make the difference.

Company Description

We strive to be the best insurance agency out there and the people on our team make the difference.

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