Job Description

The Property Manager is responsible for all day-to-day property operations for the apartment properties managed by a Durham management group. Objectives include maintaining compliance with affordability regulations and maximizing occupancy levels, property income, customer satisfaction and property values.

The Property Manager position is a full-time, in-person position located in Durham, North Carolina.

Responsibilities and Duties:

• Oversee the day-to-day operations of assigned properties.
• Responsible for strict adherence to company accounting and banking procedures.
• Manage tenant relations, including responding to inquiries and resolving issues in a timely manner.
• Conduct monthly unit inspections to ensure lease compliance, assign Work Orders for any work noted, and charge tenants for damages, if applicable.
• Coordinate and supervise maintenance and repair activities.
• Advertise, market, and show available units to prospective tenants.
• Screen and select qualified tenants according to tenant selection plan, including conducting background checks, verifying income, and certifications.
• Prepare lease agreements and enforce lease terms.
• Collect rent payments and handle delinquencies.
• Maintain accurate records of property-related transactions and activities.
• Implement and enforce property policies and procedures.
• Motivate and supervise all on-site staff to achieve operational goals.
• Follow established procedures to maximize resident satisfaction and retention.
• Make arrangements for activities and social programs with outside agencies for the tenants; maintain good tenant and community relations.
• Initiate and maintain resident files and maintenance files on each apartment unit in accordance with HUD, RD and/or NCHFA and CMC guidelines.
• Initiate and process annual tenant re-certifications.
• Keep property management software up to date.
• Make arrangements for activities and social programs with outside agencies for the tenants; maintain good tenant and community relations.
• Routinely monitor the appearance of the property for curb appeal and maintenance or janitorial items needing attention.
• Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, Landlord-Tenant Laws and other laws pertaining to property management.
• Other related responsibilities as requested.

Qualifications

• Proven experience in property management or a related field
• Experience in affordable housing property management preferred
• Knowledge of Fair Housing regulations and other relevant laws and regulations
• Proficiency in using property management software, preferably AppFolio
• Strong organizational and multitasking skills
• Excellent communication, organization, management and customer service skills
• Sales or real estate administrative experience is a plus
• Ability to effectively manage time, prioritize tasks, and meet deadlines
• Knowledge of basic facilities management principles

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