Job Description

Job Description: Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: The American Red Cross is hiring a Service Designer with strong UX/UI skills to join the Humanitarian Services Digital Product Management team. This team focuses on creating human-centered digital experiences that support mission delivery. As a Service Designer, you'll use design thinking and collaborate across functions to identify problems and opportunities in digital workflows and business processes. You'll co-create solutions that enhance user experience, product adoption, and mission success. Our digital products aid in disaster response by: Delivering financial assistance, Providing situational awareness for logistics, Supporting volunteer onboarding and assignments. This role specifically supports disaster client care products, including: RC Care: A case management and financial assistance system for disaster relief. Shelter Client Information App: A mobile tool for client registration and shelter services. Key activities include: Applying design thinking (e.g., journey mapping, prototyping, testing), Engaging in conversations to understand the business needs (e.g workshop facilitation), Conducting business analysis (e.g., capability and process mapping), Collaborating with engineering on user stories and solution design, Balancing external design inspiration with internal constraints (e.g., policy, compliance, standards). You'll engage with stakeholders from leadership to front-line teams to ensure products meet user needs and mission goals. The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Collaborating with technology, product, and business teams to uncover customer and business needs and translating them into intuitive and engaging digital experience designs that lead to desired mission outcomes. Learn and understand business processes and how new applications or current system enhancements can best ensure the success of business users. Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions. Evaluate new IT developments, applications and evolving business/systems requirements. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. Define new and enhanced business processes. Facilitating discovery sprints and workshops to support early-stage product definition by uncovering customer pain points and opportunities Creating effective visual storytelling artifacts of business and technology concepts to promote decision-making and product design Partner with clients to develop a strategic plan to implement their technology vision. Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation Creating process and user flows, journey maps and interaction models, and service blueprints, resulting in low to high fidelity prototypes, artifacts, and tools Facilitating collaboration and communication between technology and business stakeholders through discovery, design, and product development sprints Adapting industry best practices and creating new service design and business analysis tools, methods, and standards. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): Education: Bachelor's degree in related field required or equivalent experience. Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required. At least 2 years of experience in service and/or product design, design strategy, human-centered design, and at least 2 years of design thinking tools and methods. RC Care: Experience with designing for the Salesforce platform, including Service and Experience Cloud. Skills & Abilities: Proficiency with techniques related to agile development projects, design sprints, design workshop facilitation, service design, business process redesign, user story development, requirements analysis and client relationship management. Ability to apply knowledge of systems life cycle, systems integration and data management principles. Business acumen with ability to align IT priorities with business objectives. Clear and effective writing and documenting skills. Ability to work on a team. Proficiency with business assessment/modeling and requirements tools (e.g., Mural, Miro, LucidChart, Figma, Jira, Confluence, etc). Essential Functions/Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. PAY INFORMATION: The annual salary range for this position is $100K - $120K. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 19 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr American Red Cross

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