Job Description

Are you an experienced Training and Development professional with a passion for setting team members up for success? Do you thrive in a fast-paced, hospitality environment with high growth potential? Are you highly organized with an acute attention to detail and follow-through? Please continue!

Journeyman is growing quickly, both internally and externally, with a diverse set of operations ranging from full-service restaurants and private events to distilling, brewing, and tours. The Training & Development Coordinator will standardize training efforts and formalize paths to success for our team in order to keep pace with organizational growth and vision.

Basic Function: The Training and Development Coordinator is responsible for planning, coordinating, and executing effective and well-organized training programs which align with organizational objectives.

All team members must uphold and embody Journeyman’s Core Values.

CORE VALUES:

GRIT

• No challenge is too great.
• Goals worth pursuing are never easy and perseverance and determination are essential to success.
• There is no substitute for time and effort and good things will come from those efforts.

ALWAYS A JOURNEYMAN

• The pursuit of excellence is lifelong and mastery is an illusion.
• Joy is in the daily work and the pursuit of excellence, not a final destination.
• A focus on continual improvement and doing our best.

1st CUSTOMER

• Treat every customer with the mindset that they are the business’ first-ever customer.
• Treat customers with authenticity, kindness, warmth, care, and friendliness. Be engaging, helpful, and willing to offer a magical experience.
• Be available and provide timely responses in all capacities.
• Extend this mindset to our vendors, suppliers, partners, and especially our fellow employees, never taking any of them for granted.

AMBASSADOR

• Take pride and ownership in your work.
• Engage and actively participate in your work and company activities.
• Be a positive force in the workplace, creating a culture of positivity.
• Extend common courtesy to yourself, employees, and guests.
• Evangelize and promote the company and brand.

We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman team member:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match
• Medical, Dental, Vision, Life, and Supplemental Insurance Options
• Free Monthly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Welcome Tour with Owner/Founder, Bill Welter
• Annual Employee Putting Competition
• 3 Annual Employee Parties

YOUR RESPONSIBILITIES:

COORDINATION & LOGISTICS

• Collaborate with stakeholders to identify training needs and timing.
• Arrange for appropriate training environments, both in-person and virtual.
• Send training reminders and clear instructions to participants and trainers.
• Ensure training materials are accessible to all participants.
• Collect participant feedback and report results/takeaways to leadership.

ADMINISTRATION & DOCUMENTATION

• Track completed training, certifications, and progress.
• Monitor training deadlines and send overdue notices to managers.
• Prepare summary reports for completion, participation rates, and survey results.
• Identify areas for improvement in future sessions.
• Track expenses related to training and provide cost breakdowns for review by leadership.

CONTENT DEVELOPMENT & DELIVERY

• Proofread training materials and format resources in an organized manner.
• Conduct surveys or interviews with team members to identify training gaps.
• Use technology to create visually appealing materials and suggest interactive training elements.
• Support trainers during sessions and act as a co-facilitator as necessary.
• Develop post-training materials and conduct follow-up sessions to evaluate skill application on the job.

YOUR EXPERIENCE AND EDUCATION:

• Bachelor's degree in relevant field.
• Two years of experience leading and conducting existing training and development programs with an ability to design and implement similar programs in new environments.
• One year of experience designing and implementing employee training and development programs preferred.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Participation in/familiarity with Entrepreneurial Operating Systems (EOS) preferred.

YOUR ATTRIBUTES:

• Excellent verbal and written communication skills.
• Analytical and problem-solving skills.
• Initiative and growth mindset.
• Strong presentation skills and tech savviness.
• Schedule flexibility and role adaptability.
• Excellent organizational skills.
• 1st Customer focus.

OTHER REQUIREMENTS:

• Must display a willingness to assist the business in other areas of capability, as necessary.
• Must be 18 years of age or older.
• Must be legally authorized to work in the United States.
• Must have reliable transportation.

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